We’re sorry to hear about your upsetting experience with the Grab driver (SNK8214Z). To report this incident formally, please contact Grab customer service through the Help Centre in the Grab app or call them at 69022313. Provide the ride details and a clear account of what happened. You may also raise the issue with the Land Transport Authority (LTA) if you feel the driver’s behavior was abusive or disrespectful toward a senior. Follow these instructions to make your complaint online: