Verified: 17 June 2026 05:31 am IST
Industry: E-Commerce & Retail (Restaurant Chain & Food Delivery)
Jurisdiction: India
Primary Regulator: Central Consumer Protection Authority (CCPA) / Department of Consumer Affairs / FSSAI
Important Safety Warning: Beware of the “Fake Franchise & Reservation Scam.” Scammers frequently buy ads on Google displaying fake Barbeque Nation table booking numbers and helplines. This is a scam. Barbeque Nation staff will never ask you to pay a “processing fee” for a refund, share your UPI PIN, or request you to download screen-sharing apps (like AnyDesk/RustDesk) to track a delayed delivery or confirm a buffet reservation.
Level 1: Customer Support (Initial Complaint)
How to complain: Register your complaint (reservation issues, billing errors, cold food delivery, or restaurant service complaints) directly to the central helpdesk. You MUST have your Order ID, reservation details, or billing invoice ready. You can email feedback@barbequenation.com or call their centralized national helpline at 080-69028721.
Availability: The centralized IVR and email helpdesks operate 7 days a week, from 11:00 AM to 11:00 PM IST.
Timeline: Because of the perishable nature of hot food, Barbeque Nation aims to resolve most standard Level 1 missing/damaged item queries immediately during the interaction, or within 48 to 72 hours for issues requiring restaurant-level investigation and refund processing.
Level 2: Internal Escalation (Corporate Grievance Office)
Who to contact: If Level 1 support fails, your refund is unjustly denied, or you suffer from food poisoning, you must formally escalate to the corporate entity. Under the Consumer Protection (E-Commerce) Rules, 2020, you must escalate the matter to the designated corporate Compliance Officer. You must email your formal grievance utilizing the exact subject line “Attn: Grievance Officer - Escalation” to corporate@barbequenation.com and compliance@barbequenation.com. You must include your registered mobile number, Order ID/Invoice Number, and photos of the receipt/food. Written legal notices must be sent to their current Corporate Headquarters (Compliance Officer, Barbeque-Nation Hospitality Limited, Saket Callipolis, Unit No. 601 & 602, 6th Floor, Doddakannalli Village, Varthur Hobli, Sarjapur Road, Bengaluru, Karnataka – 560035).
Timeline: By law, the corporate office must acknowledge your escalated dispute within 48 hours and prioritize the matter to provide a reasoned resolution within 30 days from the date of receipt.
Level 3: Administrative Mediation (National Consumer Helpline & FSSAI)
Authority: There is no binding E-Commerce Ombudsman in India. If the corporate office rejects your claim, fails to refund your money, or ignores you for 30 days, your next step is administrative mediation. (Note: If your complaint is strictly regarding food poisoning, contaminated meals, or unhygienic restaurant conditions, you must report it to the Food Safety and Standards Authority of India - FSSAI).
Portal/Contact: You must register your grievance against Barbeque-Nation Hospitality Limited on the Integrated Grievance Redress Mechanism (INGRAM) portal run by the National Consumer Helpline (NCH). You can file online at consumerhelpline.gov.in, via the UMANG app, or by calling the toll-free national helpline at 1915. The NCH will act as a mediator to pressure the company’s corporate team for a resolution.
Level 4: Legal Action (Final Step)
Pre-Litigation: If the NCH mediation fails, or the company refuses to comply with a demand for compensation regarding severe food adulteration or an unhonored corporate group booking, you have exhausted all administrative avenues. You must now prepare for formal litigation under the Consumer Protection Act, 2019.
Court/Arbitration: You must file a formal complaint with the appropriate Consumer Disputes Redressal Commission against Barbeque-Nation Hospitality Limited. For claims up to ₹50 Lakhs, you will file at the District Commission. You can file your case entirely online using the government’s unified e-Jagriti portal (e-jagriti.gov.in).
Timeline: You must file the consumer case within two years from the date the cause of action (the defective service or the denial of a refund) occurred.
Community Action: Is Barbeque Nation refusing to refund an incorrect bill, or are you looking for the correct template to formally escalate a food quality complaint to the Bengaluru Corporate Office? Reply below (do not share your passwords, bank details, or your exact Order Numbers), and our community will point you to the right resources!