BEST Best driver's reckless driving

Community
1

Hi,

Bus no. A-126 From Jijamata Udyan towards Mantralaya. Morning 9.08 am it touches Maharana Pratap Chowk. Bus no. MH01E M2740, the driver is a reckless driver, he hit me while walking and the bus was turning and i was walking ahead. EIther he did not judge that he would be able to turn in that much space or he was generally a reckless driver, he hit me sideways from behind and my hand scratched very badly that i have to now take Physiotheraphy treatments. On the same journey, he was about to push the bike driver while turning at the signal of A H Ansari Chowk towards Clare Road.
Then on the same journey, small incidents made him angry like someone was walking ahead, so he left the horn on for 5 minutes. When i got down at Mumbai Central station and politely asked him to be careful as that accident would have lost my hand, instead he threatened me to look behind and walk carefully and go and complain as nobody can even harm a BEST driver.

While talking to other passengers on the next day, i found out that the same driver has had many instances of rude behavior with public and have even started the bus while one spastic child was boarding the bus. The child was about to fall and the mother cried in the bus.

Please take this matter forward. Or advise how best we can complaint and ensure this driver is thrown out of the service.

2

Dear @Maryme

To lodge your complaint against the reckless BEST bus driver (Bus No. MH01E M2740, Route A-126) who hit you at Maharana Pratap Chowk causing injury and displayed threatening behavior, immediately call BEST’s toll-free helpline at 1800227550 or email transport@bestundertaking.com with complete details including bus number, route, date, time, and driver’s misconduct. In case of emergency accidents, contact the traffic/bus control room at +912224137937 or +912224146262.​

For escalation, contact the Deputy Public Relations Officer at +912222799395 or +912222799396, or email probestundertaking@gmail.com. You can also write to the Appellate Authority/Managing Director at BEST Bhavan, Colaba Causeway, Mumbai 400001.

Given the physical injury requiring physiotherapy, consider filing an FIR at your local police station for reckless driving and filing a consumer complaint with the District Consumer Disputes Redressal Forum (DCDRF) or National Consumer Helpline for serious disputes.

Document your injury with medical records, photograph the scratches, and collect witness statements from other passengers to strengthen your case.

If still need help, reply to us.