Verified: March 2, 2026 03:00 am ET
Industry: Consumer Electronics Retail
Jurisdiction: United States
Primary Regulator: Federal Trade Commission (FTC) & State Attorneys General
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers. Best Buy staff will never ask for your account password, PIN, or remote computer access (unless you actively requested a verified Geek Squad remote support session).
Level 1: Customer Support (Initial Complaint)
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How to complain: Contact Best Buy Customer Care via their logged-in Help Center at bestbuy.com/contact-us. You can use their live chat or call their direct routing number:
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General Support: 1-888-BEST BUY (1-888-237-8289)
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Source Verification: Best Buy Contact Us
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Availability: General phone support is typically available Monday - Saturday: 8:00 AM to 10:00 PM CT and Sunday: 9:00 AM to 8:00 PM CT. Geek Squad tech support and My Best Buy Total™ member lines are available 24/7.
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Timeline: Best Buy aims to resolve standard customer service issues during the initial contact. For complex refunds or missing package investigations, expect a resolution timeframe of 24 to 72 business hours.
Level 2: Formal Corporate Escalation (Notice of Dispute)
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Who to contact: If standard support is unsuccessful, Best Buy’s Terms of Use dictate you must send a formal written “Notice of Dispute” detailing your claim via certified mail to their registered agent: CT Corporation System, Inc., 1010 Dale Street North, St. Paul, MN 55117-5603.
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(Pro-Tip: You can also email a copy of your Notice of Dispute to Arbitration@bestbuy.com to ensure it is logged immediately).
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Source Verification: Best Buy Terms and Conditions (Dispute Resolution)
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Timeline: Once received, Best Buy’s legal and executive customer relations teams have a mandatory 60-day window to investigate and attempt to resolve the dispute informally before you can proceed to arbitration.
Level 3: Regulatory Authority (Government Ombudsman)
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Authority: Federal Trade Commission (FTC) and your State Attorney General.
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Portal/Contact: File a consumer complaint online via the FTC at reportfraud.ftc.gov or contact your State Attorney General’s consumer protection office.
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Source Verification: FTC Consumer Protection
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Timeline: You can file a complaint at any time after attempting to resolve the issue with Best Buy directly. Regulatory agencies will review your complaint to identify patterns of deceptive practices and may mediate on your behalf.
Level 4: Legal Action (Final Step)
- Pre-Litigation: Before pursuing legal action, carefully review the Best Buy Terms and Conditions. Best Buy strictly enforces a Mandatory Binding Arbitration clause and a Class Action Waiver for all U.S. consumer disputes.
- Court/Arbitration: If the 60-day informal resolution period (Level 2) fails, you may file a lawsuit in Small Claims Court for claims below your state’s limit. If the dispute exceeds small claims limits, you are required to initiate Binding Arbitration through the American Arbitration Association (AAA) (or JAMS, if AAA is unavailable) as mandated by your user agreement.
- Source Verification: Best Buy Terms and Conditions (Arbitration Agreement)
Community Action: Is Best Buy still ignoring your complaint? Reply below (do not share your passwords, full account numbers, or PINs), and our community will point you to the right AAA arbitration templates!