Verified: 9 July 2026 05:30 am IST
Industry: Digital Payments & Fintech (UPI / Merchant Services / Lending)
Jurisdiction: India
Primary Regulator: Reserve Bank of India (RBI) / National Payments Corporation of India (NPCI)
Important Safety Warning: Beware of the “Fake Support & Screen Share Scam.” Scammers frequently buy ads on Google displaying fake BharatPe customer service helplines. This is a scam. BharatPe staff will never ask you to pay a “processing fee” to unlock a frozen settlement account, share your UPI PIN, request an OTP, or ask you to download third-party screen-sharing apps (like AnyDesk/RustDesk) to troubleshoot a failed payment.
Level 1: Customer Support (Initial Complaint)
How to complain: Register your complaint (failed UPI settlements, QR code issues, swipe machine errors, or loan queries) directly by raising a ticket through the support section of the BharatPe App or the BharatPe for Business App. You must insist on receiving a unique “Ticket Number” - without this number, your complaint does not legally exist in the regulatory system.
Availability: The automated app portals operate 24x7.
Timeline: BharatPe aims to resolve standard Level 1 complaints within a few business days.
Level 2: Internal Escalation (Customer Support Centre)
Who to contact: If Level 1 support fails, your merchant settlement is delayed, or your swipe machine remains non-functional, you must escalate to the Customer Support Centre. You must call their dedicated escalation helpline at 0888-2555-444, clearly stating your original Level 1 Ticket Number.
Timeline: The Customer Support Centre aims to resolve Level 2 complaints within 10 business days of lodging the escalated complaint.
Level 3: Final Internal Escalation (Nodal Officer)
Who to contact: If your complaint remains unresolved after escalating through the previous levels, you must contact the final internal authority: the Grievance Redressal / Nodal Officer. You can email your appeal to nodalofficer@bharatpe.com or call the Nodal desk directly at +91-7289000552 (Monday to Friday, 10:00 AM to 7:00 PM). Written legal notices must be sent via physical post to their corporate headquarters (Resilient Innovations Private Limited, 7th and 12th Floor, Building No. 8, Block-C, DLF Cyber City, Phase 2, Gurugram, Haryana – 122008).
Timeline: The total time from your initial Level 1 complaint to the final Nodal Officer resolution must not exceed 30 days.
Level 4: Administrative Mediation (RBI Ombudsman & NPCI)
Authority: If BharatPe’s Nodal Officer rejects your claim, or 30 days have passed since your initial Level 1 complaint without a resolution, you have exhausted internal remedies. Your next step depends on the transaction type. For UPI-specific transaction failures, you should raise a dispute via the NPCI portal. For lending issues, settlement blocking, or systemic failures, you must approach the Reserve Bank of India (RBI) Integrated Ombudsman Scheme.
Portal/Contact: Register UPI disputes at https://www.npci.org.in/upi-complaint. File general fintech/lending complaints with the RBI online at cms.rbi.org.in or by calling the toll-free number 14448. For critical security issues like cyber fraud or scams, you must immediately report it via the National Cyber Crime Reporting Portal at cybercrime.gov.in or call 1930.
Level 5: Legal Action (Final Step)
Pre-Litigation: If administrative mediation fails, or the company refuses to comply with a demand for compensation regarding severe financial loss, you have exhausted all administrative avenues. You must now prepare for formal litigation under the Consumer Protection Act, 2019.
Court/Arbitration: You must file a formal complaint with the appropriate Consumer Disputes Redressal Commission against Resilient Innovations Private Limited. You can file your case entirely online using the government’s unified e-Jagriti portal (e-jagriti.gov.in). You can also use the National Consumer Helpline (NCH) at 1915 for pre-litigation counseling.
Timeline: You must file the consumer case within two years from the date the cause of action occurred.
Community Action: Is BharatPe refusing to process your merchant settlement after 30 days, or are you looking for the correct template to formally escalate a frozen account to the Gurugram Nodal Officer? Reply below (do not share your passwords, bank details, or your exact phone numbers), and our community will point you to the right resources!