Posted: February 28, 2026 05:00 am ET
Industry: Wireless Telecommunications Services (MVNO)
Jurisdiction: United States
Primary Regulator: Federal Communications Commission (FCC)
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers. Boost Mobile staff will never ask for your account password or PIN.
Level 1: Customer Support (Initial Complaint)
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How to complain: Contact Boost Mobile customer support via the secure live chat on their website, the Boost Mobile App, or by calling their official support line at 1-833-50-BOOST (1-833-502-6678). For activation-specific issues, you can call their dedicated activation line at 1-866-957-8278.
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Source Verification: Boost Mobile Support Teams & Contact
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Availability: Live phone agents and human chat support are available 7 days a week, 8:00 AM – Midnight ET.
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Source Verification: Boost Mobile Support Hours
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Timeline: Boost Mobile aims to resolve customer issues during the initial contact. If escalated internally to a specialized team, expect an estimated timeframe for follow-up, typically within 3 to 5 business days.
Level 2: Formal Corporate Escalation (Notice of Dispute)
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Who to contact: If standard support is unsuccessful, Boost Mobile’s General Terms & Conditions dictate that you must submit a formal written dispute. You must mail this letter (including your account details and the nature of the dispute) to their legal department: Boost SubscriberCo L.L.C., Attn: General Counsel, 5701 S. Santa Fe Drive, Littleton, Colorado 80120. (Note: For specific warranty-related disputes, mail to P.O. Box 9040, Littleton, CO 80120-9040).
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Source Verification: Boost Mobile General Terms & Conditions
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Timeline: Once received, the legal team has a mandatory 60-day resolution period to investigate and attempt to resolve the dispute with you informally before you can proceed to arbitration.
Level 3: Regulatory Authority (Government Ombudsman)
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Authority: Federal Communications Commission (FCC). The FCC handles complaints related to telecommunications services and mobile providers.
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Portal/Contact: File a complaint online via the FCC Consumer Complaint Center at consumercomplaints.fcc.gov. The FCC’s consumer helpline is 1-888-CALL-FCC (1-888-225-5322).
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Source Verification: FCC Guide: Filing an Informal Complaint
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Timeline: You can file a complaint with the FCC at any time after attempting to resolve the issue with Boost Mobile. The FCC will process and serve your complaint to the company. Telecom companies are legally required to provide a written response to both you and the FCC within 30 days.
Level 4: Legal Action (Final Step)
- Pre-Litigation: Before pursuing legal action, review the Boost Mobile General Terms & Conditions. Boost enforces a mandatory Binding Arbitration provision and a Class Action Waiver, meaning you cannot join a class-action lawsuit against them. You may also contact your State Attorney General’s Office for consumer protection assistance.
- Court/Arbitration: If the 60-day informal resolution period (Level 2) fails, you may file a lawsuit in Small Claims Court for claims below your state’s limit. If the dispute exceeds small claims limits, you are required to initiate Binding Arbitration through the American Arbitration Association (AAA) as mandated by your subscriber agreement.
- Source Verification: Boost Mobile General Terms & Conditions (Arbitration Clause)
Community Action: Is Boost Mobile still ignoring your complaint? Reply below (do not share your passwords, full account numbers, or PINs), and our community will point you to the right AAA arbitration templates!