Complaint Against Orthowalkway in Guandong Province

[complainthub]

Dear @Fuziah_B_Ayub

To address your complaint about the deceptive practices and sizing issues with Orthowalkway boots (Order #84294), escalate the matter by emailing again, clearly stating that you reject their refund offers due to deceptive shipping practices (no disclosure of China origin, misleading website), incorrect sizing, and poor quality control. Demand a full refund including the $7.90 shipping cost and a prepaid return label, or you will file complaints with consumer protection authorities.​

If they refuse, file a complaint with the Federal Trade Commission (FTC) or your respective trade regulatory and consumer protection authority in your country and China regarding deceptive online practices. You can also dispute the charge with your credit card company/bank, citing misrepresentation about product origin and return policies.​

To raise a complaint with Chinese consumer authority, follow these instructions:

@complainthub

Steps to file an online complaint:

1. Visit the National Platform (12315) of Consumer Dispute Resolution website (12315.cn).
2. Navigate to the consumer complaint registration page.
3. Create an account or log in with your existing credentials.
4. After successfully logging in, fill in the online consumer complaint form with details about the issue, including product/service information, company details, the nature of the dispute, and any supporting documents.
5. Double-check the information and submit the complaint.

Note down the reference number to track the status of your complaint. If not resolved, you can escalate the grievance to the State Administration for Market Regulation (SAMR) or submit a written complaint letter at the local consumer protection office. You may also write a letter and send it here:

• Address: State Administration for Market Regulation, PRC, No. 8, Sanlihe East Road, Xicheng District, Beijing, Postcode – 100820.

You can also call at the hotline 12315 (toll-free) or 01088650000 (SAMR) and email at 12315@samr.gov.cn to make your complaint with the consumer authority.

If still need help, reply to us us.