Complaint regarding excessive and unwanted billing

I am writing to formally register a complaint regarding an excessively high and disputed water bill generated against my consumer account, details of which were received via SMS.

Consumer KNO: 7273163077
Bill Date: 31 December 2025
Bill Amount: ₹10,652.00
Due Date: 17 January 2026

I was shocked to receive the above-mentioned bill amount, as it is abnormally high and does not correspond to my regular water consumption pattern. There has been no unusual or excessive usage of water at my premises that could justify such a large bill.

This sudden escalation strongly indicates a possible error in meter reading, faulty meter, incorrect billing calculation, or wrong adjustment of arrears. No prior intimation, explanation, or detailed breakup of such charges has been provided before generating this bill.

I therefore request the Delhi Jal Board to kindly:

  1. Conduct an immediate verification of the meter reading and billing calculation.
  2. Inspect the water meter for any defect or incorrect reading.
  3. Provide a detailed bill breakup and justification for the high amount charged.
  4. Rectify the bill and issue a revised and corrected bill at the earliest.
  5. Kindly ensure that no penal action or water disconnection is initiated while this complaint is under review.

I am a regular consumer and have been paying my bills on time. I request your prompt intervention to resolve this issue at the earliest.

Thanking you in anticipation of your cooperation.

Yours sincerely,
Bhaskar Mishra
Consumer KNO: 7273163077
Address: East Gorakh Park, Silampur, Delhi – 110032

Dear @bhaskar_misra

Thank you for detailing your complaint about the excessively high water bill (₹10,652, KNO: 7273163077, Bill Date: 31 Dec 2025) from Delhi Jal Board, likely due to meter reading error or faulty calculation.

To resolve this, visit the DJB Complaint Portal at https://djb.gov.in/ or call the toll-free helpline 1916 / 011-23561459 immediately for meter inspection and bill verification. Submit your KNO, bill details, and request a detailed breakup, no disconnection during review.

If unresolved within 7 days, escalate via the consumer grievance portal.

If still need help, reply to us.