Complaint Regarding Excessive Water Bill via SMS – KNO 7273163077

I am writing to formally register a complaint regarding an excessively high and disputed water bill generated against my consumer account, details of which were received via SMS.

Consumer KNO: 7273163077
Bill Date: 31 December 2025
Bill Amount: ₹10,652.00
Due Date: 17 January 2026

I was shocked to receive the above-mentioned bill amount, as it is abnormally high and does not correspond to my regular water consumption pattern. There has been no unusual or excessive usage of water at my premises that could justify such a large bill.

This sudden escalation strongly indicates a possible error in meter reading, faulty meter, incorrect billing calculation, or wrong adjustment of arrears. No prior intimation, explanation, or detailed breakup of such charges has been provided before generating this bill.

I therefore request the Delhi Jal Board to kindly:

  1. Conduct an immediate verification of the meter reading and billing calculation.
  2. Inspect the water meter for any defect or incorrect reading.
  3. Provide a detailed bill breakup and justification for the high amount charged.
  4. Rectify the bill and issue a revised and corrected bill at the earliest.
  5. Kindly ensure that no penal action or water disconnection is initiated while this complaint is under review.

I am a regular consumer and have been paying my bills on time. I request your prompt intervention to resolve this issue at the earliest.

Thanking you in anticipation of your cooperation.

Yours sincerely,
Bhaskar Mishra
Consumer KNO: 7273163077
Address: East Gorakh Park, Silampur, Delhi – 110032

Dear @bhaskar_misra

To lodge your complaint about the excessively high water bill of ₹10,652 against Consumer KNO 7273163077, contact Delhi Jal Board immediately:

Call DJB Customer Care: 1916 (24x7 helpline)
Visit DJB Grievance Portal: https://www.delhijalboard.nic.in and register your complaint online
Email: customercare@delhijalboard.nic.in

Request immediate meter verification, detailed bill breakup, and billing correction. Mention no prior intimation was given for such high charges. Also request that no disconnection action be taken during investigation.

If no resolution within 7 days, escalate to:

Keep all bill copies, SMS records, and payment history as evidence.

If still need help, reply to us.