Verified: February 2026
Important Safety Warning: Beware of fake customer service numbers on Google. Scammers frequently buy ads to promote fraudulent phone numbers. Only use official channels listed below or securely within your myAT&T app.
Level 1: Customer Support (Initial Complaint)
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How to complain: Contact AT&T customer service via their official website’s Help Center at att.com/support or through the myAT&T app. For direct phone assistance, call the correct department:
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Wireless Support: 1-800-331-0500
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Internet, TV, or Landline Support: 1-800-288-2020
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Availability: Wireless phone support is available Mon-Fri 8:00 a.m. - 8:00 p.m. CT and Sat-Sun 9:00 a.m. - 7:00 p.m. CT. In-app chat and technical support availability may vary.
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Timeline: Expect an initial response or resolution attempt within 2 to 5 business days for standard inquiries.
Level 2: Formal Written Escalation (Notice of Dispute)
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Who to contact: If Level 1 is unsuccessful, AT&T’s Terms of Service dictate that you must send a formal, written Notice of Dispute. You must fill out their official Notice of Dispute form and mail it via certified mail to: Office of Dispute Resolution, AT&T, 1025 Lenox Park Blvd., Atlanta, GA 30319.
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(Note: AT&T does not publish public executive email addresses for consumer disputes. All legal and executive escalations must go through this formal mailed process).
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Timeline: Once received, AT&T’s legal and executive team has 60 days to investigate and attempt to resolve the issue with you informally.
Level 3: Federal Regulatory Authority (Government Escalation)
- Authority: FCC (Federal Communications Commission) for telecom, internet, and cable disputes.
- Portal/Contact: File a consumer complaint online at the FCC Complaint Center: consumercomplaints.fcc.gov or call the FCC at 1-888-225-5322.
- Timeline: The FCC will process and serve your complaint on AT&T. AT&T is legally required to provide a written response to both you and the FCC within 30 days of receiving it.
Level 4: Legal Action & Small Claims (Final Step)
- State Attorney General: File a complaint with your local State Attorney General’s Office. Search online for “[Your State] Attorney General Consumer Protection” to find their complaint portal.
- Small Claims / Arbitration: If the 60-day informal Notice of Dispute window (Level 2) has passed and you are still not satisfied, you may file a case in Small Claims Court or initiate Binding Arbitration through the American Arbitration Association (AAA) as outlined in your AT&T service agreement.
Community Action: Is AT&T still ignoring your complaint? Reply below (do not share your SSN, passwords, or full account numbers), and our community will point you to the right AAA arbitration templates!