Posted: February 25, 2026 02:30 pm IST
Important Safety Warning: Beware of fake customer care numbers on Google. Only use the official channels listed below.
Level 1: Official Support (Initial Complaint)
- How to complain: Initiate your complaint by calling customer care at 022 4529 7300 or emailing bhflwecare@bajajhousing.co.in. If you do not get a satisfactory response, you can escalate it to bhflgrievance@bajajhousing.co.in.
- Timeline: The company is committed to resolving queries within 15 days (maximum 30 days for complex scenarios).
Level 2: Grievance Officer (Internal Escalation)
- Who to contact: If unsatisfied with Level 1, escalate to the Head of Customer Experience at bhflcustomerexperience@bajajhousing.co.in. If still unresolved, escalate directly to the Grievance Redressal Officer (Hema Ratnam) at bhflgro@bajajhousing.co.in. You can also write via post to: Bajaj Housing Finance Limited, 5th Floor, B2 Building, Cerebrum IT Park, Kumar City, Kalyani Nagar, Pune- 411014.
- Timeline: You must escalate to Customer Experience within 5 days of receiving your Level 1 resolution, and to the Grievance Officer within 7 days of your Level 2 resolution.
Level 3: Sector Regulatory Authority (Government Ombudsman)
- Authority: If internal channels fail, Bajaj Housing Finance is regulated by the National Housing Bank (NHB).
- Portal/Contact: File your complaint online at the NHB GRIDS Portal: https://grids.nhbonline.org.in. Alternatively, post it to: National Housing Bank, Grievance Redressal Department, 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi- 110003.
- Timeline: File your complaint here if there is non-redressal or an unsatisfactory resolution within 30 days from the date of your initial complaint.
Level 4: Consumer Court & Legal Action (Final Step)
- Pre-Litigation: Contact the National Consumer Helpline (NCH) at 1915 or visit consumerhelpline.gov.in for guidance and to register your grievance against the company.
- Consumer Court: If the issue remains unresolved after NHB and NCH mediation, you can file a formal legal case on the e-Jagriti Portal (e-jagriti.gov.in).
Community Action: Is Bajaj Housing Finance still ignoring your complaint? Reply below with your specific issue (do not share passwords/OTPs), and our community members will help you draft a formal legal notice to submit to the authorities!