Verified: February 25, 2026 06:33 am ET
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official US channels.
Level 1: Customer Support (Initial Complaint)
- How to complain:
- Phone: Call 1-800-432-1000 (for general banking) (Mon-Fri 8 a.m.-11 p.m. ET, Sat-Sun 8 a.m.-8 p.m. ET)..
- Online: Log in to your Bank of America Online Banking portal at www.bankofamerica.com and navigate to the “Contact Us” or “Help” section. You can often send secure messages or find chat options.
- Mail: For written correspondence, send to:
Bank of America Customer Relations
NC1-007-03-01
PO Box 25118
Tampa, FL 33622-5118
- Timeline: Wait 2 to 5 business days for an initial response or resolution from customer support. If unresolved, document your case number for the next level.
Level 2: Executive Escalation & Corporate Office
- Who to contact: For unresolved issues after Level 1, you can escalate to Bank of America’s executive customer relations.
- Email: While direct executive emails are not publicly shared, you can often find escalation contacts through their official “Contact Us” page or by requesting an escalation from a supervisor in Level 1. A common approach is to send a detailed letter to the corporate address.
- Address:
Bank of America Corporate Headquarters
Attn: Executive Customer Relations
100 North Tryon Street
Charlotte, NC 28255
- Timeline: Wait 7 to 10 business days for a response from the executive escalation team. Ensure you include your case number from Level 1.
Level 3: Federal Regulatory Authority (Government Escalation)
- Authority: For banking-related complaints, the primary federal regulator is the Consumer Financial Protection Bureau (CFPB).
- Portal/Contact: File a complaint online through the official CFPB portal: www.consumerfinance.gov/complaint/. You can also call them at 1-855-411-2372.
- Timeline: The CFPB typically takes 15 to 30 calendar days to forward your complaint to Bank of America and request a response. The entire process can take longer depending on the complexity.
Level 4: Legal Action & Small Claims (Final Step)
- State Attorney General: File a complaint with your local State Attorney General’s Office. Search for “[Your State] Attorney General Consumer Protection” online to find their specific contact information and complaint portal.
- Small Claims / Arbitration: If the issue remains unresolved and involves a monetary dispute, you may consider filing a case in Small Claims Court (limits vary by state) or initiating Binding Arbitration as outlined in your account agreement with Bank of America.
Community Action: Is Bank of America still ignoring your complaint? Reply below (do not share your SSN/Passwords), and our community will point you to the right legal templates!