Verified: February 25, 2026 05:55 am ET
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official US channels.
Level 1: Customer Support (Initial Complaint)
- How to complain: Contact Chase customer support through their official channels. You can call their general customer service line, use the secure message feature within your online banking portal, or visit a local branch.
- General Customer Service: 1-800-935-9935
- Online Banking Portal: www.chase.com (Log in to access secure messaging)
- Branch Locator: https://www.chase.com/locator
- Availability: Available 24/7 for phone support. Online banking and secure messaging are also accessible 24/7.
- Timeline: Expect an initial response or resolution within 3 to 5 business days. For complex issues, it may take longer, but they should provide an update.
Level 2: Executive Escalation & Corporate Office
- Who to contact: If Level 1 does not resolve your issue, escalate to Chase’s executive customer relations team. You can send a formal letter.
- Corporate Address for Written Correspondence:
JPMorgan Chase & Co.
Executive Office of the President
270 Park Avenue
New York, NY 10017
- Corporate Address for Written Correspondence:
- Timeline: Allow 7 to 10 business days for a response after submitting your written complaint.
Level 3: Federal Regulatory Authority (Government Escalation)
- Authority: For banking-related complaints that Chase Bank (JPMorgan) has not resolved, the primary federal regulator is the Consumer Financial Protection Bureau (CFPB).
- Portal/Contact: File a complaint directly through the CFPB’s online portal.
- CFPB Complaint Portal: www.consumerfinance.gov/complaint/
- Timeline: The CFPB will typically review your complaint and forward it to Chase Bank (JPMorgan) for a response within 15 calendar days. Chase is expected to respond to the CFPB within 15 to 60 calendar days, depending on the complexity of the issue.
Level 4: Legal Action & Small Claims (Final Step)
- State Attorney General: If you believe Chase Bank (JPMorgan) has engaged in unfair or deceptive practices, you can file a complaint with your local State Attorney General’s Office. You can find your state’s AG office by searching online for “[Your State] Attorney General”.
- Small Claims / Arbitration: For monetary disputes, you may consider filing a case in Small Claims Court in your jurisdiction, or initiating Binding Arbitration as outlined in your account agreement with Chase. The limits for Small Claims Court vary by state.
Community Action: Is Chase Bank (JPMorgan) still ignoring your complaint? Reply below (do not share your SSN/Passwords), and our community will point you to the right legal templates!