Posted: February 25, 2026 09:00 am ET
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official US channels.
Level 1: Customer Support (Initial Complaint)
- How to complain:
- Phone: Call 1-888-762-2265.
- Online: Use the Secure Message Center via your online banking portal at https://www.pnc.com/en/customer-service/contact-us.html (navigate to “Contact Us” and then “Secure Message Center”).
- Mail: Write a letter detailing your issue and send it to: PNC Bank, 500 First Ave, Pittsburgh, PA 15219.
- Availability: Monday-Friday 8 a.m.-9 p.m. ET, Saturday 8 a.m.-5 p.m. ET, Sunday 8 a.m.-5 p.m. ET.
- Timeline: Expect an initial response or resolution within 5 to 7 business days.
Level 2: Executive Escalation & Corporate Office
- Who to contact: If Level 1 does not resolve your issue, escalate to the Executive Customer Relations Department.
- Mail: Send a detailed letter outlining your grievance, previous attempts at resolution, and desired outcome to:
PNC Bank, N.A.
Executive Customer Relations
249 Fifth Avenue
Pittsburgh, PA 15222 - Email: While a direct executive email is not publicly provided, you can often find executive contact information through professional networking sites like LinkedIn. Alternatively, you can try sending a formal email to a general corporate contact if available on their website, clearly marking it for executive review.
- Mail: Send a detailed letter outlining your grievance, previous attempts at resolution, and desired outcome to:
- Timeline: Allow 10 to 15 business days for a response from the Executive Customer Relations team.
Level 3: Federal Regulatory Authority (Government Escalation)
- Authority: For banking-related complaints, the primary federal regulator is the Consumer Financial Protection Bureau (CFPB).
- Portal/Contact: File your complaint online at https://www.consumerfinance.gov/complaint/.
- Timeline: The CFPB typically takes 15 calendar days to forward your complaint to PNC Bank for a response and aims for a resolution within 60 calendar days.
Level 4: Legal Action & Small Claims (Final Step)
- State Attorney General: File a complaint with your local State Attorney General’s Office. You can find your state’s AG office contact information by searching online for “[Your State] Attorney General Consumer Protection”.
- Small Claims / Arbitration: If your financial loss is within the limits for your state, you can file a case in Small Claims Court. Review your account agreement for information on Binding Arbitration clauses, which may require you to pursue disputes through arbitration rather than court.
Community Action: Is PNC Bank still ignoring your complaint? Reply below (do not share your SSN/Passwords), and our community will point you to the right legal templates!