Verified: February 2026
Important Safety Warning: Beware of fake customer service numbers on Google. Scammers frequently buy ads to promote fraudulent phone numbers. Only use official channels listed below or securely within your Robinhood app. Robinhood will never ask you to download remote desktop software or ask for your password.
Level 1: Customer Support (Initial Complaint)
- How to complain: Contact Robinhood via the Help Center at robinhood.com/contact or through the Robinhood app (Go to Account > Help > Contact us 24/7). From there, you can choose to initiate a secure in-app chat or request a callback from a live agent. (Note: Robinhood does not use a direct customer support email address for initial US complaints; you must log in to authenticate your identity).
- Availability: In-app chat and live phone support (via callback request) are available 24/7.
- Timeline: Response times for initial chat inquiries are often immediate, though complex account investigations may take 3 to 5 business days.
Level 2: Formal Written Escalation & Corporate Office
- Who to contact: If standard support fails, you must send a formal written notice of dispute by certified mail to Robinhood’s corporate headquarters. Address the letter to: Robinhood Markets, Inc., Attn: Legal Department, 85 Willow Road, Menlo Park, CA 94025.
- (Note: Robinhood does not publish a direct executive escalation email for consumer disputes. Do not use the Investor Relations email, as they do not handle customer account issues).
- Timeline: Processing physical mail takes time. Expect a minimum of 7 to 15 business days for receipt and routing to the appropriate compliance or legal department.
Level 3: Federal Regulatory Authority (Government Escalation)
- Authority: SEC (Securities and Exchange Commission) and FINRA (Financial Industry Regulatory Authority). As a registered broker-dealer, Robinhood is subject to strict oversight by both entities.
- Portal/Contact: * FINRA: File a complaint online at https://www.finra.org/investors/need-help/file-a-complaint.
- SEC: File a complaint online through the SEC’s Investor Complaint Center at https://www.sec.gov/submit-tip-or-complaint or call 1-800-SEC-0330 (1-800-732-0330).
- Timeline: Regulators typically forward your complaint to Robinhood within 15 days and require a formal written response from the brokerage.
Level 4: Legal Action & Arbitration (Final Step)
- State Attorney General & Securities Regulator: File a complaint with your local State Attorney General’s Office or your state’s specific Department of Securities.
- Binding Arbitration: Per the Robinhood Customer Agreement, you waive your right to sue in court. If your dispute remains unresolved, you must initiate Binding Arbitration through FINRA in accordance with its rules.
Community Action: Is Robinhood still ignoring your complaint? Reply below (do not share your SSN, passwords, or full account numbers), and our community will point you to the right FINRA arbitration templates!