Verified: February 25, 2026 12:30 pm IST
Important Safety Warning: Beware of fake customer care numbers on Google. Only use the official channels listed below.
Level 1: Official Support (Initial Complaint)
- How to complain:
- Through the Swiggy App: Navigate to Help > My Orders > Select the relevant order > Get Help.
- Via Swiggy Customer Support Email: support@swiggy.in
- Timeline: Wait 48 hours to 7 days for an initial response and resolution attempt.
Level 2: Grievance Officer (Internal Escalation)
- Who to contact:
- Grievance Officer: Mr. Rohan Sharma
- Email: grievances@swiggy.in
- Postal Address: Swiggy Corporate Office, No. 55, Sy No. 8-14, Ground Floor, I&J Block, Embassy Tech Village, Outer Ring Road, Devarbisanahalli, Bengaluru – 560103.. (Send a registered post with acknowledgment due).
- New Headquarters (Effective April 1, 2026): Survey No. 14 & 158, 3rd-6th Floor, Tower 1, Sumadhura Capitol Towers, Pattanduru Agrahara Village, K.R. Puram Hobli, Bengaluru East Taluk, Bengaluru – 560066.
- Timeline: Wait 15 to 30 days for a substantive response from the Grievance Officer. This aligns with general consumer grievance redressal timelines.
Level 3: Sector Regulatory Authority (Government Ombudsman)
- Authority: As Swiggy primarily operates as a food delivery platform and e-commerce entity, there isn’t a single, specific sector regulator like RBI or SEBI for this core function. However, for issues related to food safety and hygiene, the relevant authority is FSSAI. For general e-commerce practices, you would typically proceed to Level 4.
- Portal/Contact:
- For Food Safety Issues: FSSAI (Food Safety and Standards Authority of India) via the FOSCOS Portal (foscos.fssai.gov.in).
- No specific sector regulator for general e-commerce/delivery platform issues - Proceed directly to Level 4.
- Timeline: File if no satisfactory response in 30 days from Level 2. For FSSAI, follow their specific complaint filing timelines.
Level 4: Consumer Court & Legal Action (Final Step)
- Pre-Litigation: Contact the National Consumer Helpline (NCH) at 1915 or visit consumerhelpline.gov.in. This is a crucial step before approaching the consumer court.
- Consumer Court: File a formal case on the e-Jagriti Portal (e-jagriti.gov.in). This portal facilitates online filing of consumer cases across India.
Community Action: Is Swiggy still ignoring your complaint? Reply below with your specific issue (do not share passwords/OTPs), and our community member will help you draft a formal legal notice to submit to the authorities!