Posted: February 25, 2026 09:40 am ET
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Level 1: Customer Support (Initial Complaint)
- How to complain: Contact Truist Customer Care via phone at 1-844-4TRUIST (1-844-487-8478) or through their secure messaging system on the Truist Online Banking Portal at https://www.truist.com/online-banking. You can also visit a local branch.
- Availability: Mon-Fri 8 a.m.-8 p.m. ET, Sat 8 a.m.-5 p.m. ET, Sun Automated assistance only (Live representatives are generally not available).
- Timeline: Wait 3 to 5 business days for an initial response and resolution attempt.
Level 2: Executive Escalation & Corporate Office
- Who to contact: Send a formal written notice of dispute to Truist’s Corporate Headquarters at Truist Financial Corporation, 214 N. Tryon Street, Charlotte, NC 28202.
- Timeline: Wait 7 to 10 business days for a response from the executive escalation team.
Level 3: Federal Regulatory Authority (Government Escalation)
- Authority: Consumer Financial Protection Bureau (CFPB).
- Portal/Contact: File a complaint online at the CFPB Complaint Database at https://www.consumerfinance.gov/complaint/ or call 1-855-411-CFPB (2372).
- Timeline: The CFPB will forward your complaint to Truist and aim for a response within 15 calendar days, with a full resolution expected within 60 calendar days.
Level 4: Legal Action & Small Claims (Final Step)
- State Attorney General: File a complaint with your local State Attorney General’s Office. Search for your state’s AG office online.
- Small Claims / Arbitration: File a case in Small Claims Court in your jurisdiction or initiate Binding Arbitration as outlined in your Truist account agreement.
Community Action: Is Truist still ignoring your complaint? Reply below (do not share your SSN/Passwords), and our community will point you to the right legal templates!