Posted: February 2026
Important Safety Warning: Beware of fake customer service numbers on Google. Scammers frequently buy ads to promote fraudulent phone numbers. Only use official channels listed below or securely within the Venmo app.
Level 1: Customer Support (Initial Complaint)
- How to complain: Access the official Venmo Help Center at help.venmo.com.
- In-App Chat: Open the Venmo app, go to Me > Settings > Get Help > Chat With Us.
- Phone Support: Call the official general support line at 1-855-812-4430. (Note: For Venmo Debit or Credit Card issues, Venmo officially advises calling the number printed on the back of your card).
- Availability: General phone support is available every day from 8:00 a.m. to 8:00 p.m. CT. In-app live chat is available from 8:00 a.m. to 10:00 p.m. CT.
- Timeline: Expect immediate assistance during live chat/phone business hours.
Level 2: Formal Written Escalation & Corporate Office
- Who to contact: Venmo does not publish direct executive escalation email addresses on their official website. If standard customer service cannot resolve your issue, you can send formal written correspondence to Venmo’s official business address (as a service of PayPal, Inc.), which is published on their legal and licensing disclosure pages: PayPal, Inc., 2211 North First Street, San Jose, CA 95131.
- Timeline: Processing physical mail takes time. Expect a minimum of 7 to 14 business days for receipt and routing to the appropriate department.
Level 3: Federal Regulatory Authority (Government Escalation)
- Authority: CFPB (Consumer Financial Protection Bureau). Because Venmo operates as a money transmitter and financial service, they are legally required to respond to CFPB complaints.
- Portal/Contact: File a complaint online at the official CFPB complaint portal: consumerfinance.gov/complaint or call the CFPB directly at 1-855-411-2372.
- Timeline: The CFPB will forward your complaint to Venmo and aim for an initial response within 15 calendar days, with a full resolution typically within 60 days.
Level 4: Legal Action & Small Claims (Final Step)
- State Attorney General: File a consumer complaint with your local State Attorney General’s Office. Search for your state’s AG website to find their consumer protection division and complaint filing process.
- Small Claims / Arbitration: If your issue remains unresolved, you can file a case in Small Claims Court (limits vary by state) or initiate Binding Arbitration as outlined in the Venmo User Agreement.
Community Action: Is Venmo still ignoring your complaint? Reply below (do not share your SSN, passwords, or full account numbers), and our community will point you to the right legal templates!