The Consumer Protection Act, 2019, is a significant law aimed at safeguarding the rights of consumers in India. It empowers consumers to seek redressal against unfair trade practices, defective products, and deficient services. The Act introduces mechanisms like Consumer Dispute Redressal Commissions at the district, state, and national levels to resolve grievances efficiently.
A unique feature of this Act is its focus on e-commerce, ensuring that online consumers are protected against fraud or misleading advertisements. If you face issues such as being sold a defective product or receiving substandard services, you can file a complaint under this Act. It also includes provisions for penalties against false or misleading advertisements.
To protect yourself, always retain bills or receipts, verify product details, and report grievances promptly to the appropriate redressal forum.
