Verified: 7 April 2026 02:00 am CET
Industry: Aerospace Manufacturing (B2B/B2G & Merchandising)
Jurisdiction: France
Primary Regulator: DGAC (For Aviation) / DGCCRF (For E-commerce Merch)
Important Safety Warning: Beware of fake customer service numbers on search engines. Scammers frequently target travelers with “spoofed” phone calls pretending to be private jet brokers to steal massive wire transfers. Dassault Aviation staff will never call you to ask for a credit card to secure a “last-minute empty leg flight.”
Level 1: Customer Support (The Broker Redirect & Dassault Store)
- How to complain: Do not contact Dassault Aviation for a delayed charter flight or a service issue on a Falcon jet. Your legal contract is strictly with the private aviation broker or operator (e.g., NetJets, LunaJets). You must log your complaint directly with them. The only reason a standard consumer should contact Dassault directly is regarding an e-commerce return or defect for merchandise purchased from the official online Dassault Aviation Store.
- Availability: Charter operators are generally 24/7. The official merchandise store support operates during standard French business hours.
- Timeline: For official merch, they generally have up to 14 days to process a standard e-commerce withdrawal or return under French law.
- Source Verification: The Dassault Aviation Store - Contact
Level 2: Formal Written Complaint & Mise en Demeure
- Who to contact: You cannot send a Mise en Demeure to Dassault for a flight charter refund. However, if you are disputing a major e-commerce issue with the official merch store, or if you are an aviation whistleblower reporting a critical manufacturing safety defect, you can formally notify their registered global headquarters. Send a registered letter (LRAR) to: Dassault Aviation, Siège Social, 9 Rond-Point des Champs-Élysées Marcel-Dassault, 75008 PARIS, France.
- Timeline: Corporate legal teams are not legally required to respond to misdirected charter refund demands, but standard e-commerce notices for merchandise typically require a response within 15 to 30 days.
- Source Verification: Mentions Légales - Dassault Aviation
Level 3: Regulatory Authority / ADR (Médiation)
- Aviation & Passenger Disputes: Do not use SignalConso for private jet charter flight issues. For severe delays or broker disputes, you must escalate the issue to the Médiation Tourisme et Voyage (MTV) or report the charter operator directly to the DGAC (Direction Générale de l’Aviation Civile).
- Systemic Safety Reporting: If a Falcon aircraft has a critical, widespread safety defect that the operator is ignoring, report it directly to the European Union Aviation Safety Agency (EASA).
- Timeline: You can open an aviation mediation case only after you have received a negative written response from your charter broker.
- Source Verification: DGAC - Droits des passagers aériens
Level 4: Legal Action
- Pre-Litigation: You must target the entity that sold you the service. Your lawsuit for a charter flight issue must be filed against the broker or travel agency, never the aircraft manufacturer.
- Filing the Lawsuit: For direct disputes involving amounts under €10,000 against your charter broker or the merch shop, private consumers can bring their case before the local Judicial Court (Tribunal Judiciaire or Chambre de proximité).
- Source Verification: Justice.fr - Saisir le tribunal judiciaire
Community Action: Is your private aviation broker refusing to refund a cancelled empty-leg flight, or are you looking for the correct legal templates to draft a Mise en Demeure to an operator? Reply below (do not share your passwords, bank details, or your precise booking references), and our consumer advocacy community will point you to the right resources!