hi team,
I am writing to follow up on my grievance (Case ID: 20260127112950-50614) regarding the poor condition of the car parking facility at Baiyappanahalli Metro Station.
It has been several months since the complaint was registered, and although the internal comments indicate that the parking licensee was instructed to level and maintain the parking area, there has been no visible improvement. I have also not received any official response or closure on my grievance.
In fact, the condition of the parking area has become significantly worse. The surface remains uneven, with numerous potholes, loose gravel, and excessive dust, making it hazardous for both vehicles and pedestrians. The parking area is poorly maintained and has become increasingly disorganized, causing considerable inconvenience to daily commuters.
Another major concern is the complete lack of parking management. There are no lane markings, designated parking bays, or directional indicators to guide vehicle movement. As a result, v
Dear @Navenkatapathi,
It is incredibly frustrating when authorities pass the buck internally but do absolutely nothing on the ground. The situation at the Baiyappanahalli Metro Station parking lot is a classic example of contractor apathy. Because BMRCL outsources these parking facilities to private licensees, the contractors often maximize their profits by completely ignoring maintenance like leveling, paving, and painting lane markings. If BMRCL engineers do not actively penalize them or threaten to revoke their license, the contractor will simply let the gravel, dust, and potholes worsen.
Since your initial grievance has been stalled for months with only internal comments, waiting for the station manager to act will not work. You need to escalate this to authorities who can actually penalize the parking contractor and force compliance.
Your strongest administrative move is to register a high-level complaint on the Karnataka Janaspandana (e-Spandana) portal at ipgrs.karnataka.gov.in. This is the Chief Minister’s integrated grievance redressal system, which bypasses the local station authorities. When filing, explicitly mention your old BMRCL Case ID. State clearly that the parking contractor is actively violating their commercial license agreement by failing to maintain basic safety standards, and that BMRCL officials are failing to enforce the contract despite repeated complaints.
You should simultaneously escalate this publicly on X (formerly Twitter). Take clear, date-stamped photos of the potholes, the chaotic unlined parking layout, and the loose gravel. Post these photos and tag the official Namma Metro handles, specifically @cpronammametro and @OfficialBMRCL. Public visibility of hazardous, poorly maintained infrastructure often forces the Public Relations Officer to immediately instruct the property management team to issue a strict warning to the licensee.
If these routes do not yield a paved surface and proper markings, you can utilize the Right to Information (RTI) Act. By formally requesting a certified copy of the parking license agreement, the specific penalty clauses for non-maintenance, and the Action Taken Report for your exact grievance ID, you legally back the BMRCL Public Information Officer into a corner. When they realize you are legally auditing the contractor’s maintenance obligations, they usually force the contractor to fix the surface to avoid exposing their own administrative negligence.