Verified: March 5, 2026 11:25 am ET
Industry: Social Media & Communication Platform
Jurisdiction: United States
Primary Regulator: Federal Trade Commission (FTC) & State Attorneys General
Important Safety Warning: Beware of fake customer service numbers on search engines. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers. Discord staff will never ask for your account password, PIN, or remote access to your device.
Level 1: Customer Support (Initial Complaint)
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How to complain: Discord does not offer direct phone support. For all account issues (locked, hacked, banned, billing) or Trust & Safety appeals, you must use the automated web forms in the Discord Support Center.
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Phone: 888-594-0085
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Email: support@discord.com
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Source Verification 1: Discord Contact Forms
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Source Verification 2: Discord Company Information
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Availability: The Support Center workflows and forms are automated and available 24/7.
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Timeline: Discord aims to respond to standard inquiries within 24 to 72 hours, though complex Trust & Safety appeals or hacked account recoveries can take several weeks due to high backlog volume.
Level 2: Formal Corporate Escalation (Notice of Dispute)
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Who to contact: If standard support is unsuccessful and your account issue remains unresolved, Discord’s Terms of Service dictate you must send a formal “Written Notice” of your dispute. You can email this notice to disputes@discord.com or send it via certified mail to their corporate legal headquarters: Discord Inc., Attn: Legal Department, 444 De Haro Street #200, San Francisco, CA 94107, USA.
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Source Verification: Discord Terms of Service (Settling Disputes)
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Timeline: Once received, Discord’s legal teams have a mandatory 60-day informal resolution window to investigate and attempt to resolve the dispute before you proceed to arbitration.
Level 3: Regulatory Authority (Government Ombudsman)
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Authority: Federal Trade Commission (FTC) and your State Attorney General.
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Portal/Contact: File a consumer complaint online via the FTC at reportfraud.ftc.gov or contact your State Attorney General’s consumer protection office.
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Source Verification: FTC Consumer Protection
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Timeline: You can file a complaint at any time after attempting to resolve the issue with Discord directly. Regulatory agencies will review your complaint to identify patterns of deceptive practices and may mediate on your behalf.
Level 4: Legal Action (Final Step)
- Pre-Litigation (Arbitration Opt-Out Loophole): Before pursuing legal action, carefully review the Discord Terms of Service. You have the legal right to opt out of their mandatory arbitration clause by emailing a written opt-out notice to arbitration-opt-out@discord.com within 30 days of creating your account or agreeing to an updated Terms of Service. The email must include your name, Discord username, and a clear statement that you are opting out of arbitration.
- Court/Arbitration: If you did not opt out, Discord strictly enforces a Mandatory Binding Arbitration clause and a Class Action Waiver for all U.S. consumer disputes. If the 60-day informal resolution period (Level 2) fails, you may file a lawsuit in Small Claims Court for claims below your state’s limit (if the claim qualifies). If the dispute exceeds small claims limits, you are required to initiate Binding Arbitration as mandated by your user agreement.
- Source Verification: Discord Terms of Service (Arbitration Agreement)
Community Action: Is Discord still ignoring your locked account or suspension appeal? Reply below (do not share your passwords, full account numbers, or PINs), and our community will point you to the right arbitration templates!