Verified: March 3, 2026 11:35 pm ET
Industry: Food Delivery & Restaurant Franchise
Jurisdiction: United States
Primary Regulator: Federal Trade Commission (FTC) & State Attorneys General
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers. Domino’s staff will never ask for your account password, PIN, or payment card details over the phone.
Level 1: Customer Support (Initial Complaint)
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How to complain: Contact Domino’s Customer Care via their Help Center at dominos.com/en/content/customer-support. Because most stores are independently owned, the fastest route for an immediate order issue is calling the local store directly. For corporate-level escalation, use their online form or their direct US routing number:
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Corporate Customer Care (US): 1-800-DOMINOS (1-800-366-4667)
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Source Verification Note: Domino’s Customer Support
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Availability: The Customer Care phone line is available Monday - Sunday: 10:00 AM to 10:00 PM ET. The online contact form is available 24/7.
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Timeline: Domino’s aims to resolve standard customer service issues within 2 to 3 business days. For franchise-specific complaints, corporate will typically forward the ticket to the franchise owner, who is given up to 10 business days to respond.
Level 2: Formal Corporate Escalation (Notice of Dispute)
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Who to contact: If standard support is unsuccessful, Domino’s Terms of Use dictate you must send a formal written “Notice of Dispute” detailing your claim via certified mail to their corporate headquarters: Domino’s Pizza LLC, Attn: Legal Department, 30 Frank Lloyd Wright Drive, Ann Arbor, MI 48106.
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Source Verification: Domino’s Terms of Use (Dispute Resolution)
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Timeline: Once received, Domino’s legal and executive customer relations teams have a standard informal resolution window to investigate and attempt to resolve the dispute before you can proceed to arbitration.
Level 3: Regulatory Authority (Government Ombudsman)
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Authority: Federal Trade Commission (FTC) and your State Attorney General.
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Portal/Contact: File a consumer complaint online via the FTC at reportfraud.ftc.gov or contact your State Attorney General’s consumer protection office.
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Source Verification: FTC Consumer Protection
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Timeline: You can file a complaint at any time after attempting to resolve the issue with Domino’s directly. Regulatory agencies will review your complaint to identify patterns of deceptive practices and may mediate on your behalf.
Level 4: Legal Action (Final Step)
- Pre-Litigation: Before pursuing legal action, carefully review the Domino’s Terms of Use. Domino’s strictly enforces a Mandatory Binding Arbitration clause and a Class Action Waiver for all U.S. consumer disputes.
- Court/Arbitration: If the informal resolution period (Level 2) fails, you may file a lawsuit in Small Claims Court for claims below your state’s limit (if the claim qualifies). If the dispute exceeds small claims limits, you are required to initiate Binding Arbitration through the American Arbitration Association (AAA) as mandated by your user agreement.
- Source Verification: Domino’s Terms of Use (Arbitration Agreement)
Community Action: Is Domino’s still ignoring your complaint? Reply below (do not share your passwords, full account numbers, or PINs), and our community will point you to the right AAA arbitration templates!