Verified: 6 August 2026 05:30 am IST
Industry: Healthcare Diagnostics & E-Health
Jurisdiction: India
Primary Regulator: National Accreditation Board for Testing and Calibration Laboratories (NABL) & CCPA
Important Safety Warning: Beware of the “Fake Diagnostic Refund Scam.” Scammers frequently buy ads on Google displaying fake Dr. Lal PathLabs customer service helplines. This is a scam. Dr. Lal PathLabs staff will never ask you to download a screen-sharing app (like AnyDesk) or ask for your UPI PIN to process a “refund” for a cancelled blood test or delayed report.
Level 1: Customer Support (Initial Complaint)
How to complain: Do not search for random phone numbers online. Open the Dr. Lal PathLabs App or website to log your initial ticket. You can email their central support desk at customer.care@lalpathlabs.com. If you specifically need to cancel an online booking and request a refund, you must email ehealth@lalpathlabs.com within 72 hours of booking. You can also call their official national customer care at 011-4988-5050. You must ensure you receive a unique ticket or reference number.
Availability: The customer care helpline operates daily from 7:00 AM to 10:00 PM IST.
Timeline: Standard resolution for billing, delayed reports, or home-collection issues is typically within 48 to 72 hours.
Level 2: Internal Escalation (Corporate Grievance Desk)
Who to contact: If Level 1 fails to resolve your issue or refund your money for a cancelled test, you must escalate it internally to the Corporate Office. Write an email to the compliance and corporate desk at lalpathlabs@lalpathlabs.com or cs@lalpathlabs.com (Attention: Company Secretary & Compliance Officer, Mr. Vinay Gujral), clearly stating your original Level 1 ticket number.
Timeline: Under the Consumer Protection (E-Commerce) Rules, 2020, the corporate desk must legally acknowledge your complaint within 48 hours and resolve it within one month from the date of receipt.
Level 3: Regulatory Authority (National Consumer Helpline)
Authority: Department of Consumer Affairs (National Consumer Helpline).
Portal/Contact: If Dr. Lal PathLabs’ corporate desk rejects your claim, or the company fails to refund a cancelled test or address a severe deficiency in service (like a grossly inaccurate report), you have exhausted internal remedies. You must register your grievance on the National Consumer Helpline (NCH) by calling 1915 or visiting consumerhelpline.gov.in.
Level 4: Legal Action (Final Step)
Pre-Litigation: Ensure you have documented all correspondence, including the final rejection from the corporate office, to serve as evidence. Written legal notices should ideally be sent via physical post (Registered Post AD) to both their operational Corporate Office and their Registered Office. The Corporate Office is at: Dr. Lal PathLabs Ltd., 12th Floor, Tower B, SAS Tower, Medicity, Sector-38, Gurugram, Haryana – 122001. The Registered Office is at: Block E, Sector-18, Rohini, New Delhi – 110085.
Court/Arbitration: If pre-litigation fails, file a formal complaint for “Deficiency of Service” (especially critical if a wrong diagnostic report led to medical complications) against Dr. Lal PathLabs Limited. You can file this case entirely online with the District Consumer Disputes Redressal Commission using the government’s unified e-Jagriti portal (e-jagriti.gov.in).
Community Action: Is Dr. Lal PathLabs refusing to refund a cancelled home collection, or did they provide an inaccurate diagnostic report? Reply below (do not share your passwords, medical history, or full billing details), and our community will point you to the right resources!