Verified: 10 September 2026 04:31 am IST
Industry: Automotive Manufacturing (Royal Enfield 2-Wheelers & Eicher Commercial Vehicles)
Jurisdiction: India
Primary Regulators: Ministry of Road Transport and Highways (MoRTH) & Central Consumer Protection Authority (CCPA)
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers or fake dealership websites. Eicher Motors / Royal Enfield staff will never ask for your bank details, UPI PIN, or password for a “booking cancellation refund” or “extended warranty activation fee.”
Level 1: Customer Support (Initial Complaint)
How to complain: Do not search for random phone numbers online. For immediate vehicle issues, dealership disputes, or breakdown assistance, your contact point depends on your vehicle brand. For Royal Enfield Motorcycles, call the Customer Support Helpline at 1800-210-0008 (9 AM to 9 PM) or email support@royalenfield.com. For Eicher Trucks & Buses (VECV), call the 24x7 EOS Toll-Free Helpline at 1800-102-3531 or email contactus@vecv.in. If you have a physical defect or recurring mechanical issue, ensure your dealership service center logs it officially in the job card system. You must ensure you receive a unique complaint reference/ticket number from the central system, not just a verbal promise from a local dealer.
Availability: The Royal Enfield support line operates daily from 9:00 AM to 9:00 PM. The VECV commercial truck breakdown helpline operates 24x7.
Timeline: Standard resolution time for dealership service complaints or warranty approvals is typically 7 to 15 business days depending on part availability and technical diagnostics.
Level 2: Formal Corporate Escalation (Notice of Dispute)
Who to contact: If the central helpline (Level 1) or your local dealership’s General Manager fails to resolve your issue within the stipulated time, you must escalate the matter formally. You can send a formal written complaint via registered post to the appropriate Grievance/Nodal Officer:
- For Royal Enfield (Eicher Motors Ltd): Office No. 1111, 11th Floor, Ashoka Estate, Plot No. 24, Barakhamba Road, New Delhi - 110001.
- For Eicher Trucks & Buses (VECV): 3rd Floor, Select Citywalk, A-3 District Centre, Saket, New Delhi - 110017.
- (Note: The main Corporate Headquarters for both operations is located at #96, Sector 32, Gurgaon - 122001, Haryana).
Timeline: You should legally provide the corporate office a 30-day window to investigate and respond to a formal written grievance before escalating to external authorities.
Level 3: Regulatory Authority (Government Ombudsman)
Authority: Ministry of Road Transport and Highways (MoRTH) or the National Consumer Helpline (NCH).
Portal/Contact: If Eicher Motors fails to provide a satisfactory resolution within 30 days, your escalation path depends on the specific grievance:
- For Manufacturing Defects & Safety Risks: If your vehicle is less than 7 years old and suffers from a systemic component failure that poses a risk to road safety or the environment (e.g., chassis failure, brake loss, engine seizing), you must file a defect report directly with the government via the MoRTH Vahan Vehicle Recall Portal at
vahan.parivahan.gov.in/vehiclerecall. If enough complaints are verified, the government will force a mandatory safety recall. - For Dealership Fraud, Billing, or Service Disputes: File a grievance with the National Consumer Helpline (NCH) by calling 1915 or using the portal at
consumerhelpline.gov.in.
Level 4: Legal Action (Final Step)
Pre-Litigation: Ensure you have documented all previous correspondence, signed job cards from the service center, diagnostic reports, and customer care ticket numbers. Send a formal Legal Notice via an advocate to the appropriate registered office in New Delhi (Barakhamba Road for Royal Enfield, or Saket for VECV), providing a standard 30-day window for settlement.
Court/Arbitration: If the legal notice is ignored and the resolution is still unsatisfactory, the final step is approaching the judicial system. You can file a formal complaint through the unified e-Jagriti portal (e-jagriti.gov.in) to approach the District Consumer Disputes Redressal Commission based on your jurisdiction.
Community Action: Is a Royal Enfield or Eicher dealership refusing to honor a warranty claim or ignoring a recurring mechanical defect? Reply below (do not share your chassis number, registration details, or passwords), and our community will point you to the right resources!