First 5 digits of account id and Amount cannot be the same!

Community
1

I got scammed of 7 lakh rupees through fake trading app.

I am trying to file a complaint on the Cyber Crime Portal, but I am facing an issue while entering the scammer’s account details and transaction amount.

When I enter the transaction amount as 50,000, I receive an error message( First 5 digits of account id and Amount cannot be the same!!), and the system does not allow me to save the details. However, if I reduce the amount to 5,000 (within 4 digits), the system accepts the entry. This limitation is preventing me from entering the correct transaction details.

Since entering an incorrect amount could lead to discrepancies in my complaint, I request your guidance on how to proceed. Kindly let me know if there is an alternative way to enter the correct transaction amount or if I should upload the details separately.

2

Dear @Avhishek_Prakash Ji,

As per your case, you are facing technical limitations on the Cyber Crime Portal when attempting to report a financial fraud involving ₹7 lakh. The system does not allow entering a 5-digit transaction amount that matches the first 5 digits of the scammer’s account number, and you cannot proceed without reducing the transaction amount.

Steps to Proceed:

  1. File the Complaint with Correct Amount via Alternative Steps:
  • Enter the correct transaction details in a written summary or uploaded attachment rather than directly in the system fields.
  • If the portal restricts the transaction amount field, mention the actual amount in the detailed description section of your complaint.
  • Upload proof of the transaction (bank statements, screenshots, or emails related to the transaction) as supporting documents.
  1. Contact Cyber Crime Support or Helpline:
  • Call the Cyber Crime Helpline (1930) for assistance with the technical issue.
  • Report the error to the Cyber Crime Portal Helpdesk through email or feedback form.

To make your complaint online, follow these instructions:

  1. File an FIR with the Local Police: If the portal continues to prevent submission, visit your local cyber cell or police station to file a complaint in person. Attach all relevant transaction records and details about the fraud.
  2. Escalate the Issue to the Banking Institution: Contact the fraud department of your bank to inform them about the fraudulent transactions. The bank might have a mechanism to assist in reversing or blocking the transaction if reported promptly.
  3. Track the Complaint Progress: Once submitted, regularly check the portal for updates or further instructions. Note the complaint ID for future reference.

Sample Description for the Cyber Crime Portal:

“I was scammed of ₹7,00,000 in multiple transactions through a fraudulent trading app. Due to a limitation in the portal that prevents me from entering a 5-digit transaction amount matching the first five digits of the account number, I am entering ₹6,99,999 in the transaction amount field. However, the actual transaction amount is ₹7,00,000. I have uploaded the complete details, including the bank statement and proof of transactions, as attachments. Kindly consider these details for investigation.”

If still need help, reply to us.