Verified: 10 April 2026 01:31 am IST
Industry: General Insurance (Motor, Health, Travel)
Jurisdiction: India
Primary Regulator: IRDAI (via Bima Bharosa) & Insurance Ombudsman
Important Safety Warning: Beware of fake customer service numbers on search engines. Scammers frequently buy ads with “spoofed” phone numbers pretending to be Go Digit claim adjusters. Authentic Go Digit staff will never ask you to pay a “claim processing fee” via UPI, or ask for your banking passwords.
Level 1: Customer Support (Initial Complaint)
- How to complain: Do not use random email addresses found online. You must log your initial complaint or claim dispute directly through their official portal, by calling their 24/7 toll-free helpline at 1800-258-5956 (Motor/General) or 1800-258-4242 (Health), or by emailing hello@godigit.com. Keep a record of your assigned ticket/claim number.
- Availability: General inquiries and claim reporting operate 24/7, including National Holidays.
- Timeline: As per IRDAI guidelines, the insurer must acknowledge your complaint within 3 working days and aim to resolve general queries within 15 days.
- Source Verification: Godigit Contact
Level 2: Formal Corporate Escalation (Grievance Officer)
- Who to contact: If Level 1 support closes your ticket without resolving it, or if your claim is unjustly repudiated, you must escalate formally. Email the Chief Grievance Redressal Officer directly at grievance@godigit.com. If you are sending a physical Legal Notice, address it to their corporate headquarters: Go Digit General Insurance Limited, Atlantis, 95, 4th B Cross Road, Koramangala Industrial Layout, 5th Block, Bengaluru, Karnataka 560095.
- Timeline: The Grievance Redressal Officer is legally expected to review and respond with a final resolution within 14 days of receiving the escalation.
- Source Verification: Godigit grievance-redressal-procedure
Level 3: Regulatory Authority (Bima Bharosa & Ombudsman)
- Authority: If Go Digit ignores the Grievance Officer escalation, or if 15 days pass without a resolution, you must escalate to the IRDAI using the Bima Bharosa portal. If the claim is formally rejected and you dispute the reasoning, you can approach the Council for Insurance Ombudsmen (CIO) for an independent, legally binding mediation (for claim amounts up to ₹30 Lakhs).
- Portal/Contact: Register your complaint against the insurer directly on the Bima Bharosa portal.
- Timeline: You can approach the Insurance Ombudsman within 1 year of the insurer rejecting your claim.
- Source Verification: bimabharosa.irdai.gov.in
Level 4: Legal Action (Consumer Commission)
- Pre-Litigation: Before filing a formal case in consumer court, it is highly recommended to have a lawyer draft a final Legal Notice addressed to the Bengaluru headquarters demanding the claim settlement within 15 days.
- Court/Arbitration: If the Ombudsman route fails or your claim exceeds ₹30 Lakhs, you can file a case against Go Digit at the appropriate Consumer Disputes Redressal Commission. You can file this completely online without needing a lawyer using the government’s official e-Jagriti portal.
- Source Verification: e-jagriti.gov.in
Community Action: Is Go Digit hiding behind “policy exclusions” to deny your valid health or motor claim, or are you looking for the correct templates to draft a Legal Notice to their Bengaluru headquarters? Reply below (do not share your passwords, bank details, or your exact policy numbers), and our consumer advocacy community will point you to the right resources!