Hinduja Finance Ltd- Balance Amount not transferred and paying interest since 9months

Consumer Affairs
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Summary of Pending Loan Disbursement Issue – Hinduja Leyland Finance

Customer: Sachin Narayan Nagle
Loan Account No.: MHPUPMSV00160
Parties Involved: Hinduja Leyland Finance, Andromeda (Sumit Dixit), Shiv Shankar Panda, Customer Care Team

Executive Summary

The matter relates to the non-release of the balance disbursement amount of ₹75,000 after completion of the agreed documentation process. Despite submission of the Original RC and supporting documents, multiple reminders, escalations, and formal complaints were raised between 13 June 2026 and 20 July 2026. The issue remains unresolved, resulting in the customer paying interest on an amount that has not been received.

Date Event Status
13 Jun 2026 Original RC and relevant documents submitted to Shiv P (Hinduja Finance). Request raised to release pending balance disbursement of ₹75,000 as agreed. No response
15 Jun 2026 Reminder-1 sent to Sumit Dixit and Hinduja team. No response
17 Jun 2026 Reminder-2 sent. Requested update on ₹75,000 transfer and hypothecation process. No response
18 Jun 2026 Reminder-3 sent with High Importance flag. No response
29 Jun 2026 Escalation raised to Shiv Shankar Panda. Mentioned Sumit Dixit was not responding to emails or calls. Clearly stated that hypothecation-related approvals would not be provided until payment was released. No resolution
08 Jul 2026 Formal complaint lodged with Hinduja Customer Care for non-release of funds and lack of response. Customer highlighted that interest was being charged on the withheld amount. Complaint registered
14 Jul 2026 Hinduja Customer Care acknowledged complaint and generated Ticket ID: 277251. Assured Branch Collection Manager would contact customer. Acknowledged only
14 Jul 2026 Customer replied asking Hinduja not to close the ticket without resolution as funds were still not credited. Pending
20 Jul 2026 Escalation sent to Nodal Officer, Principal Nodal Officer (PNO), Customer Care, and senior stakeholders. Requested either release of ₹75,000 or reduction of principal amount and revised EMI schedule. Pending
20 Jul 2026 Second complaint acknowledged by Hinduja Customer Care under Ticket ID: 290441. Again assured Branch Collection Manager would contact customer. No final resolution

Key Issues Raised

1. Non-Release of Balance Disbursement

  • ₹75,000 was agreed to be released after submission of Original RC.
  • Original RC and supporting documents were handed over.
  • No payment has been credited despite fulfillment of documentation requirements.

2. Lack of Communication

  • Multiple emails, reminders, and escalations went unanswered.
  • Sumit Dixit (Andromeda) did not respond to official communications.
  • Customer had to repeatedly follow up and escalate.

3. Financial Loss to Customer

  • Loan interest is being charged on the entire sanctioned amount.
  • Customer has not received and utilized the withheld ₹75,000.
  • Customer requested either:
    • Immediate release of funds; or
    • Reduction of principal amount and revised EMI schedule.

4. Complaint Handling Concerns

  • Customer Care acknowledged complaints but provided no final resolution.
  • Only ticket creation and assurance of callback were provided.
  • No written closure or corrective action communicated.

Current Status (as of 20 July 2026)

:red_circle: Unresolved

  • ₹75,000 balance disbursement not received.
  • No revised EMI schedule issued.
  • No principal reduction processed.
  • Multiple complaints registered:
    • Ticket ID 277251
    • Ticket ID 290441
  • Customer continues to incur interest burden on unreleased funds.
  • Matter escalated to Customer Care, Branch Team, Grievance Team, Nodal Officer and Principal Nodal Officer.

Requested Resolution

  1. Immediate release of pending ₹75,000 to the customer’s registered bank account; OR
  2. Reduce loan principal by ₹75,000 and issue:
  • Revised Loan Agreement
  • Revised EMI Schedule
  • Revised Outstanding Statement
  1. Compensation/adjustment for interest charged on the unreleased amount.
  2. Written closure report detailing actions taken and timeline.

Matter Summary (One-Line)

Despite submitting all required documents, including the Original RC, the customer has been awaiting release of the pending ₹75,000 disbursement since 13 June 2026, and after multiple reminders, escalations, and two formal complaints, the issue remains unresolved while interest continues to be charged on the unreleased amount.

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Dear @sachinnagle,

This is an exceptionally well-documented grievance record. The structured timeline you have built is exactly what regulatory bodies look for when ruling against financial institutions.

What Hinduja Leyland Finance is doing by charging interest on an undisbursed ₹75,000 is a severe violation of the Reserve Bank of India’s (RBI) Fair Practices Code for NBFCs. They cannot legally amortize and charge interest on funds that never entered your bank account.

Since you have already escalated the matter to the Nodal Officer and Principal Nodal Officer (PNO) as of July 20, 2026, you have successfully exhausted their internal grievance matrix. The failure of their Customer Care team to provide anything beyond automated ticket numbers (277251 and 290441) means it is time for regulatory escalation.

Here is exactly how to legally force their hand:

The 30-Day RBI Rule

The RBI Integrated Ombudsman Scheme (RB-IOS) mandates that a customer must wait 30 days from the date of their first formal complaint before the central bank will intervene against an NBFC.

Your first formal complaint was lodged on July 8, 2026.

Because today is July 28, 2026, you only have to wait until August 8, 2026.

If the ₹75,000 is not credited or the principal is not reduced by that date, do not waste time with further emails to Sumit Dixit or the branch team.

Escalate to the RBI Ombudsman

On August 8, you should immediately file a complaint on the official RBI Complaint Management System portal (cms.rbi.org.in).

When filing, use the exact summary you provided above as your primary attachment, along with your proof of RC submission. Under the “Relief Sought” section of the RBI form, demand three specific things:

Immediate reduction of the principal loan amount by ₹75,000 (as they breached the disbursement agreement).

Complete reversal of all interest unjustly charged on the undisbursed ₹75,000.

Issuance of a revised Loan Agreement and EMI schedule within 7 days.

Once the RBI Ombudsman accepts the case, Hinduja Leyland Finance will be forced to explain their deficiency in service directly to the central bank. This almost always triggers immediate corrective action from their higher-level compliance team.

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Thankyou team
Can i raise compensation of mental harrasment. Why i am saying this is mental harrasment, reasons are as below

  1. Even on making multiple phone calls, they are not talking in right way and taking action on the request raised
  2. Continuous delay of the action which causes more irritation
  3. Its been now more than 8months the issue is open
  4. How much i can ask for compensation and suggest right section for the same.
  5. Can i ask for 500000 INR
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Dear Sachin,

It is completely understandable that you want to claim compensation. Having a financial dispute dragged out for over eight months, combined with unprofessional behavior from the staff and continuous delays, is the textbook definition of mental agony and harassment.

You absolutely have the legal right to demand compensation for this treatment, but how much you ask for and where you ask for it will determine whether the authorities take your claim seriously.

Here is the factual reality of claiming compensation in India, along with the exact legal sections you need to use:

The Reality of Claiming ₹5,00,000

While you are legally allowed to write any amount on a complaint form, you should not ask for ₹5,00,000.

In the Indian legal and regulatory system, compensation must be proportionate to the actual financial dispute. Because your core dispute is regarding a withheld disbursement of ₹75,000, asking for ₹5,00,000 in mental harassment will be viewed by authorities as disproportionate. It can cause the adjudicator (whether the RBI or a Consumer Judge) to view your complaint as exaggerated, which distracts from the very strong, fact-based timeline you have built.

The Right Legal Sections to Quote

Depending on which route you take (the central bank or the consumer court), here are the exact sections you must invoke:

1. The RBI Ombudsman Route (Fastest)

If you escalate to the Reserve Bank of India, they operate under strict statutory limits regarding mental harassment.

The Law: The Reserve Bank - Integrated Ombudsman Scheme (RB-IOS), 2021.

The Section: Quote Clause 15(1)(b) of the scheme. This clause explicitly empowers the Ombudsman to award compensation up to a maximum of ₹1,00,000 for “loss of the complainant’s time, expenses incurred, harassment, and mental anguish.”

Recommended Ask: Ask for ₹15,000 to ₹25,000 under this clause, plus the exact reversal of all the unjust interest they charged you.

2. The Consumer Court Route (If RBI fails)

If you decide to file a formal case in the District Consumer Disputes Redressal Commission via the e-Jagriti portal.

The Law: The Consumer Protection Act, 2019.

The Section: Quote Section 39(1)(d). This section mandates the opposite party to “pay such amount as may be awarded by it as compensation to the consumer for any loss or injury suffered by the consumer due to the negligence of the opposite party.”

Recommended Ask: Courts generally award between 10% to 20% of the disputed amount for mental agony. A claim of ₹25,000 to ₹50,000 for mental harassment and litigation costs is considered highly reasonable here.

Strategic Advice: Your strongest financial claim isn’t actually the “mental harassment” flat fee it is the unjust interest Hinduja Leyland Finance has been charging you on the ₹75,000 for the last eight months. Your primary demand must be the complete reversal of that specific interest with a recalculated EMI schedule, followed by the mental agony claim.