Verified: 10 April 2026 09:31 am IST
Industry: Personal Care, Cosmetics & E-commerce
Jurisdiction: India
Primary Regulator: CCPA / CDSCO (For product safety)
Important Safety Warning: Beware of fake customer service numbers on search engines. Scammers frequently buy ads with “spoofed” phone numbers pretending to be Mamaearth support. Authentic Honasa Consumer staff will never ask you to download remote desktop apps, share OTPs, or enter UPI PINs to “process a refund.”
Level 1: Customer Support (Initial Complaint)
- How to complain: You must log your initial complaint (such as missing items, damaged products, or refund delays) directly through your Mamaearth app/web dashboard, by calling their official hotline at +91-8901555444, or by emailing care@mamaearth.in.
- Availability: Monday to Saturday, 9:00 AM to 6:00 PM IST (excluding public holidays).
- Timeline: As per e-commerce guidelines, they must acknowledge the complaint within 48 hours and aim to resolve it within 3 to 5 business days.
- Source Verification: mamaearth.in/contact-us
Level 2: Formal Corporate Escalation (Grievance Officer)
- Who to contact: If Level 1 support ignores your ticket, you must escalate formally. Email the designated Grievance/Nodal Officer directly at nodal@mamaearth.in. If you are sending a physical Legal Notice, it must be sent via registered Speed Post to their actual corporate headquarters: Honasa Consumer Limited, 10th & 11th Floor, Capital Cyberscape, Sector-59, Gurugram, Haryana - 122102.
- Timeline: Under the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer must acknowledge receipt within 48 hours and redress it within one month.
- Source Verification: Mamaearth terms-and-conditions
Level 3: Regulatory Authority (The E-Commerce/Safety Split)
- Authority: Your regulatory path depends entirely on the nature of the issue.
- For Refunds & Service Issues: Register your grievance with the Department of Consumer Affairs via the National Consumer Helpline (NCH).
- For Health/Safety Issues: If you suffered a severe adverse reaction or suspect a counterfeit/adulterated product, you must report it to the Central Drugs Standard Control Organisation (CDSCO) via the SUGAM portal or your local State FDA, as they have the authority to test cosmetics.
- Portal/Contact: NCH can be accessed at
consumerhelpline.gov.inor by calling 1915. - Source Verification: consumerhelpline.gov.in
Level 4: Legal Action (Consumer Commission)
- Pre-Litigation: Before filing a formal case in consumer court, have a lawyer draft a final Legal Notice addressed to the Gurugram headquarters demanding resolution within 15 days.
- Court/Arbitration: If the NCH route fails, you can file a case against Honasa Consumer Limited at the District Consumer Disputes Redressal Commission completely online using the government’s official e-Jagriti portal (which has replaced the older e-Daakhil system).
- Source Verification: e-jagriti.gov.in
Community Action: Is Honasa Consumer (Mamaearth) ignoring your refund request, or are you looking for the correct legal templates to draft a Legal Notice to their Gurugram headquarters? Reply below (do not share your passwords, bank details, or your exact order numbers), and our consumer advocacy community will point you to the right resources!