To file a civic complaint about administration, public services, and utilities with the Kolkata Municipal Corporation (KMC) including issues related to public utilities (water, electricity, public properties, roads, etc.), civic body services (urban development, parks, vendors, health & hospitals, etc.), property tax, building approvals, and other citizen services, you can follow these steps and use the provided contact details:
Kolkata Municipal Corporation Helplines:
- Helpline Number: Call at the toll-free citizen helpline number 18003453375 or +913322269909 to make your initial complaints. For help, you can contact the control room by calling at +913322861212, +913322861313 or +913322861414.
- WhatsApp: Message on +918335999111 or +918335988888.
- Email: Send an email to mc@kmcgov.in.
You can also talk to the Mayor (Every Friday, 4.00 to 5.00 PM) by calling at helpline number 18005721213 or 18003451213. For issues related to pollution in the city, contact the Pollution Control Board by calling at 18003453390 or emailing net.wbpcb-wb@bangla.gov.in.
Steps to file an online complaint:
- Visit KMC’s official website (kmcgov.in).
- Click the “Grievance Redressal” option from the menu.
- Choose “Register Grievance” to open the online complaint form.
- Fill out the form with the required details including type of complaint, location with ward, description of the issue, supporting evidence, and expected resolution.
- Submit the form.
Finally, note the reference number to track the status of your complaint. If not resolved, you can escalate the complaint to the head of department (HOD) or zonal deputy municipal commissioner with the reference number.
Escalation to Municipal Commissioner:
If HODs or designated officers do not resolve your previous complaints, escalate them to the Municipal Commissioner/Chairperson of Kolkata Municipal Corporation. You can write a complaint letter with the reference number of the unresolved complaint and the expected resolution by sending a post or email to the head office at:
- Phone Number: +913322861034, +913322861000
- Email: mc@kmcgov.in or mayor@kmcgov.in
- Address: Public Grievance Cell, The Kolkata Municipal Corporation, 5, S.N. Banerjee Road, Kolkata-700013, India.
Note : If you are not satisfied with the final redressal of the complaint by any respective department of Kolkata Municipal Corporation even escalating to the municipal commissioner then lodge an online public grievance to the Appellate Authority of Urban Development Department at the “WB CMO - GRMS (Grievance Redressal Monitoring System)” portal of the West Bengal Chief Minister Office.
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