To file a complaint about parcel shipment and logistics services of ECMS Express including issues related to parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, freight services, and other logistics issues, you can follow these steps and use the provided contact details:
ECMS Express Customer Support:
- Customer Service Number: Call the hotline at +16269565388 (US), +864000861756 (China), or +31208950099 (Netherlands). You can also contact the regional office of ECMS by using the phone number provided on the contact page (e.g. +6531381638 (Singapore), +85258010000 (Hongkong), +622129223066 (Indonesia))
- Email: Send your concerns by email at cs.us@ecmsglobal.com (US), service@ecmsglobal.com (China), or cs.sg@ecmsglobal.com (Singapore).
To track the status of your shipment, navigate to the ECMSGLOBAL tracking page and enter the tracking number.
Steps to file an online complaint:
- Visit the ECMS Express website (ecmsglobal.com).
- Navigate to the “Support” section.
- Open the online complaint form.
- Fill out the form with your order/shipment details and the nature of your complaint.
- Submit the form.
Finally, note any reference number to track the status. If your issue is not resolved through customer service, escalate it by requesting to speak with a senior representative or manager. Additionally, you may send a detailed email to the customer service email with “Escalation” in the subject line.
Approach the Consumer Forum
If you are still unsatisfied with the final response of ECMS Express or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
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