To file complaints about parcel shipment and logistics services of Pitney Bowes (PB) including issues related to parcel delivery, refund of shipment cancellations/deposits, insurance claims, defective/damaged packages, e-commerce solutions, and freight services, you can follow these steps and use the provided contact details:
Pitney Bowes Customer Support:
- Customer Service Number: Call the Pitney Bowes’s hotline at +18442566444 (US), 1800110999 (India), or 08444992992 (UK) to raise your general complaints.
You can also contact the regional offices of Pitney Bowes in your country using the phone number (e.g. 08007748639 (Brazil) or 0356571205 (Japan)) from the contact page.
To track your shipment, navigate to Pitney Bowes delivery tracking page and enter the tracking/AWB ID.
Steps to file an online complaint:
- Visit the Pitney Bowes website (pitneybowes.com).
- Navigate to the “Support” page.
- Click the “Contact Us” option.
- Open the online complaint form by clicking the “Create a case” option. You can also chat with the virtual assistant.
- Fill out the form with your details, order/Airway bill number and the nature of your complaint.
- Submit your complaint.
Finally, note the reference/ticket number to track the status. If your issue is not resolved, escalate it by contacting senior executives of the customer service department.
Approach the Consumer Forum
If you are still unsatisfied with the final response of Pitney Bowes or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC.
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