How can I file vehicle complaints of Buick?

Automotive
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To file a complaint about vehicle services (Sport Touring line or Avenir line) of Buick, a brand of General Motors (GM), such as maintenance/repair of Buick vehicles, warranty services of new cars, myBuick account, or car bookings (cancellation, payment, charges) and quality of vehicle services, you can follow this guide and use the provided contact details of customer service:

Buick Customer Support
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Contact Customer Support

  • Hotline: For queries about your Buick vehicle, new vehicles, general assistance, or account information, call the toll-free number 1800-521-7300. Available Monday–Saturday from 8 a.m. to 9 p.m. (EST) and closed on Sundays.

  • Customer Service: For help with adaptive equipment for persons with disabilities, dial 1800-323-99353. Operating hours are Monday–Friday from 9 a.m. to 9 p.m. (EST), closed on weekends.

For immediate help on the road under Roadside Assistance, use the myBuick mobile app or call 1800-252-1112 1800-268-6800 (Canadian Gas-Powered Vehicles). This service is available 24 hours.

If you have complaints about financial services, contact the financial services team at 1800-947-1000 for inquiries related to My Buick Rewards and the My Buick Rewards Card or Dial the hotline 1800-284-2271 for GM Financial Account.

File a Complaint Online:

  • Visit the Buick Support website (buick.com).
  • Navigate to the ‘Contact Us’ section. Click “Access my account” to login your account or click “Go to support” to chat with an agent.
  • Open the online complaint form to submit your issue.
  • Fill out the online complaint form with details about your vehicle (Vehicle model, registration details, etc.) and the nature of your issue.
  • Submit the form and wait for a confirmation email or message.

If not resolved, contact the nearest service center, your dealer, or the registered office of General Motors. For technical help, call to 1877-5588352.

Escalation to Head Office:

If your issue is not resolved satisfactorily by customer service center, you can escalate it by sending a detailed email to Buick’s higher authorities. The email or your postal mail should include your previous complaint reference number and a clear explanation of the issue. Addresses of Customer Assistance Centers are:

In US:

  • Address: Buick Customer Assistance Center, P.O. Box 33172, Detroit, MI 48232-5172.

In Canada:

  • Address: Canada - GM of Canada, 1908 Colonel Sam, Oshawa, Ontario, L1H 8P7, Canada, Mail Code 163-005.

Consumer Protection Agency:

If your complaints about Buick are not resolved by General Motors, file a consumer complaint to your state’s consumer protection agency or the Consumer Protection Bureau of the Federal Trade Commission (FTC).

If your complaint involves a vehicle safety issue, file a report with the National Highway Traffic Safety Administration (NHTSA). If all else fails, consider consulting an attorney specializing in consumer protection or lemon laws to explore legal options.

:tipping_hand_man:t5: Tips: While escalating your complaints, must provide your experience with the support team, supported by all relevant documents and correspondence with Buick.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

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