If you have complaints about travel booking services of Trip.com such as online travel bookings (hotels, flights, airport service, cabs, trains, accommodation, etc.), cancellations, refunds, and other travel package issues, follow these steps and use the provided contact details to lodge your complaints with customer service executives:
Trip.com Customer Support:
For immediate assistance regarding flight and hotel bookings, you can contact the customer support helpline at 800-050-3512 (India) or (833) 896-0077 (United States). For international calls, use the global access number +442037691468.
In Arabic-speaking countries, you can call to +442080163777.
File an Online Complaint:
- Visit the Trip.com online trip booking website.
- Navigate to “Customer Support” from the top menu.
- Click the “Chat” option and login to your account to chat with an executive or service agent.
- To send an email, click “Email” and choose booking-related issue then login to your account.
- Fill out the online complaint form with booking ID, issues related to travel booking (hotel, flights, trains, etc.), and supporting documents.
- Submit the form.
Finally, note down the ticket/reference ID to track the status of your complaint. You may also use the mobile app to raise your concerns or book any trip.
For more help regarding flights & hotel bookings, contact these customer care numbers from respective countries:
| Country | Customer Care Number | Global Access Number |
|---|---|---|
| Australia | 0288807972 | +61290569476 |
| Austria | 014420051 | +43720882555 |
| Belgium | 033320104 | +3235003610 |
| Brazil | (11)3957-9177 | +551142103357 |
| Canada | (833)897-6688 | +16137773998 |
| Denmark | 80830470 | +442037583777 |
| Finland | 0800413772 | +358942720808 |
| France | 0800908946 | +442033759388 |
| Germany | 06931090122 | +496994322788 |
| Greece | 2111988711 | +442038181098 |
| Hong Kong, China | 30083268 | +85230083268 |
| India | 0008000503512 | +442037691468 |
| Indonesia | 02180602046 | +622150996799 |
| Ireland | (0818)882064 | +442033269265 |
| Israel | 033727887 | +97223760595 |
| Italy | 0685871070 | +442033768199 |
| Japan | 0120925780 | +81368908596 |
| Malaysia | 0392128212 | +60340652708 |
| Mexico | 5593170737 | +525571002200 |
| Netherlands | 08000201765 | +31203695070 |
| New Zealand | 0800425006 | +6498889066 |
| Pakistan | +442037691908 | |
| Philippines | 0285394340 | +63282313327 |
| Poland | 222235188 | +48221522701 |
| Portugal | 218382411 | +442080895630 |
| Russia | 88003016892 | +442045385115 |
| Saudi Arabia | 8008500393 | +442039942777 |
| Singapore | 31382030 | +6531389699 |
| South Korea | 16660060 | +82269178777 |
| Spain | 910840307 | +34911978532 |
| Sweden | 0101956655 | +46850781350 |
| Switzerland | 0444990067 | +41916010039 |
| Taiwan, China | 0277163888 | +886277039088 |
| Thailand | 027008666 | +6625660601 |
| Turkey | +442039061166 | +442038702660 |
| Ukraine | 0947110020 | +442045386371 |
| United Arab Emirates | 8000320628 | +442080163777 |
| United Kingdom | 01138688886 | +442039061188 |
| United States | (833)896-0077 | +16463628606 |
| Vietnam | 02444581784 | +842873095988 |
Escalation to Higher Authorities:
If your issue is not resolved satisfactorily, you can escalate the complaint by contacting the ‘Service Head’ of Trip.com Travel Singapore Pte. Ltd by requesting the support team.
As a last resort, if you are not satisfied with the resolution provided by Trip.com, you can approach the Consumer Forum in your jurisdiction. You can file a formal complaint outlining the details of your grievance, the steps taken to resolve it with Trip.com, and the desired outcome.
Tips: In India, you can lodge your consumer complaint to the National Consumer Helpline (NCH) and in USA, you may approach the Bureau of Consumer Affairs at the Federal Trade Commission (FTC).
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