To file a flight complaint about SpiceJet Airlines including issues related to passenger flight reservation (cancellation, refund, delay, or insurance), cargo services, lost baggage/items, airport check-in/out, and other airline services, you can follow these steps and use the provided contact details:
SpiceJet Airlines Customer Support:
- Customer Service Number: Call at the helpline number +911244983410 or +911247101600 to talk with a representative.
- Email: Send an email with flight details to custrelations@spicejet.com to raise your concerns with the Customer Experience team.
For issues related to the carriage of a shipment or cargo hold on domestic/international flights, write an email to cargocare@spicejet.com.
Steps to file an online complaint:
- Visit the SpiceJet’s official website (spicejet.com).
- Navigate to the Contact Us section and click “Corporate Office” option.
- Click “Feedback / Suggestions / Complaints” option to open the online complaint form.
- Fill out the complaint form by providing all necessary details about your flight and the issue you faced.
- Submit the form.
Finally, note down the reference number to track the status. For international flights issues, you may also contact SpiceJet’s regional offices in respective countries.
| City | Phone Number | |
|---|---|---|
| Bangkok | +6620512200, +66800585625 | customersupport.bkk@spicejet.com |
| Colombo | +944790300 | salessupport.cmb@spicejet.com, customersupport.cmb@spicejet.com |
| Dhaka | +88029891289, +88029890624 | salessupport.dac@spicejet.com |
| Dubai | +97143210149 | customersupport.dxb@spicejet.com |
| Male | +9603323069 | salessupport.mle@spicejet.com, customersupport.mle@spicejet.com |
| Kabul | +93795484848, +93795494949 | salessupport.kbl@spicejet.com, customersupport.kbl@spicejet.com |
| Hong Kong | +85237056324 | customersupport.hkg@spicejet.com |
| Jeddah | +966122615505, +966122367007 | Sales.ksa@spicejet.com |
| Riyadh | +966112366232 | sgres.ruh@alhindonline.com |
| Kuwait | +96522072700, +96569334929 | N/A |
| Australia/New Zealand | +61282480058 | spicejet@aviationgsaservices.com.au |
| Doha | +97444186111, +97444186222 | Spicejetdoha@benzyholidays.com |
| Myanmar | +951378235, +9598627747 | reservation.apexinternational@gmail.com, spicejetrangoon@gmail.com |
| Singapore | +6562262169, +6562277911 | martin@aviationservices.com.sg |
Escalation to Appellate Authority:
If your previously lodged complaints are not resolved to your satisfaction by the Customer Experience agent, escalate it to the appointed Nodal Officer of SpiceJet Airlines by sending an email at nodalofficer@spicejet.com.
Further, you may escalate the unresolved complaint to appeal with the Appellate Authority by email at appellateauthority@spicejet.com including the reference number of the previous complaint and expected resolution.
Note: Finally, you can lodge a flight complaint against SpiceJet to the AirSewa Nodal Officer of the Ministry of Civil Aviation.
Approach the Consumer Forum
If your issue is not resolved by SpiceJet or your consumer rights are violated, you can approach the Consumer Protection Forum of your country. In India, you can file an informal complaint with the National Consumer Helpline (NCH), providing all relevant details and documentation related to your issue.
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