How can you file vehicle complaints of Chevrolet?

Automotive
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To file a complaint about vehicle services (SUVs, Trucks, Electric, Cars, or Vans) of Chevrolet, a brand of General Motors (GM), such as maintenance/repair of Chevrolet vehicles, warranty services of new vehicles, myChevrolet account, or car bookings (cancellation, payment, charges) and quality of vehicle services, you can follow this guide and use the provided contact details of customer service:

Chevrolet Customer Support
Chevrolet Customer Support1428Ă—720 113 KB

Chevrolet Customer Assistance Center:

  • Hotline: Call the toll-free number 1800-222-1020 (Mon-Sat: 8 am-9 pm ET)) in case of general inquiries or customer services. Dial 1800-323-9935 to Contact the Customer Assistance Center for help with adaptive equipment.

  • GM Rewards Card: For General inquiries/applications, call to 1833-773-0988 (available 24/7). In the case of GM Extended Family Mastercard, contact 1833-773-0990.

For account assistance from GM Finance, call the toll-free hotline 1-800-284-2271 (Mon-Thurs: 8 am-7 pm ET) or submit a complaint through the GM Financial website’s “Contact Us” section.

File an Online Complaint:

  • Visit Chevrolet’s official website (chevrolet.com) and locate the “Contact Us” or “Support” section.
  • Click “Chevy Support” to chat with an agent or submit the online complaint form.
  • Provide your contact information, vehicle details (VIN, model, year), purchase/service date, dealership information, and a clear description of your complaint.
  • Fill out the form and submit it. You should receive a confirmation and a reference number for your case.

If not resolved, contact your nearest GM service center.

Escalate Within Chevrolet:

If the initial response from customer service is unsatisfactory or the issue is not resolved satisfactorily, you can escalate the matter to higher authorities within Chevrolet by sending a detailed email or letter outlining your complaint and any previous correspondence with customer service.

In US:

  • Address: Chevrolet Customer Assistance Center, P.O. Box 33170, Detroit, MI 48323-5136.

In Canada:

  • Address: General Motors of Canada Company, 1908 Colonel Sam Drive, Oshawa, Ontario L1H 8P7, Canada.

Consumer Protection Agency:

If your complaints are not resolved by General Motors, file a consumer complaint to your state’s consumer protection agency or the Consumer Protection Bureau of the Federal Trade Commission (FTC).

If your complaint involves a safety issue, file a report with the National Highway Traffic Safety Administration (NHTSA). If all else fails, consider consulting an attorney specializing in consumer protection or lemon laws to explore legal options.

:person_tipping_hand:t5: Tips:

  • Keep records of all communication with Chevrolet (emails, letters, call logs) and any relevant documents (invoices, repair orders, etc.).
  • Explain your complaint in detail, focusing on the facts and desired resolution.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

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