I am not able login to TVS connect app in my mobile because OTP is not received in my mobile what can I do

[ramesh_mishra]

I have purchased a TVS iQube in January 2024. I can not login to TVS connect app in my mobile because OTP is not received in my mobile which is the registered mobile with TVS motor company. Please suggest what to do.

[complainthub]

Dear @ramesh_mishra,

I understand the inconvenience of not receiving the OTP for logging into the TVS Connect app. Here’s what you can do:

1. Check Your Network: Ensure your mobile network is working fine and not blocking OTP messages.
2. Contact TVS Customer Support: Call the TVS customer care helpline at 18002587555 or email them at customercare@tvsmotor.com. Share your registered mobile number and explain the issue.
3. Update Mobile Number if Necessary: If there’s an issue with the registered number, ask the support team to verify or update it for you.
4. Reinstall the App: Try uninstalling and reinstalling the TVS Connect app to ensure there are no technical glitches.

@complainthub

File an online complaint:

• Visit the TVS Motors’ website (tvsmotor.com) .
• Navigate to the “Contact Us ” option to open the online complaint form. For TVS online store support, click “customer support ” and login to your account to make a vehicle complaint.
• Fill out the provided complaint form with all necessary details such as your contact information, vehicle model, registration number, and the nature of the issue.
• Attach supporting documents, if any.
• Submit the form.

Finally, note down the reference/ticket ID to track status. You can also use the TVS Connect mobile app to access online services or file your complaint about its vehicle services.

These steps should help resolve the issue. Let me know if you need further assistance.