I have no internet or signal connection in my home village or network.i have no incoming call or outgoing call in my home .my family also use jio network.my home village have also face this problem more than 20 users face this . Take my complaint seriously.i raised my ticket in jio app care
Dear @Bala_Murugan.c,
We understand how frustrating it is to experience a complete loss of mobile network and internet, especially when it impacts your family and over 20 other residents in your village.
Since you have already raised a ticket through the MyJio app and the issue remains unresolved, here are the steps you should take to escalate your complaint:
1. Escalate to the Jio Appellate Authority:
Telecom providers have a strict grievance redressal mechanism. You must escalate your existing complaint to the Jio Appellate Authority of your telecom circle/state. Send them an email with your previous ticket numbers and clearly state that this is a mass network failure affecting multiple households.
(Please reply to this thread with your State so we can provide the exact email address for your local Jio Appellate Authority).
2. Lodge a Grievance with DoT (PG Portal):
If the Appellate Authority does not resolve the network issue within the mandated timeframe, you can file a formal grievance with the Department of Telecommunications (DoT) through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) at pgportal.gov.in.
3. National Consumer Helpline (NCH):
Alternatively, you can report the deficiency in service by dialing 1915 or by registering your complaint on e-Jagriti portal.
Please keep your previous Jio complaint ticket numbers handy, as you will need them for these escalations. Reply here if you need further assistance with the exact contact details for your region!