I just returned wrong product so my warranty rejected

[Daksha_R_Nair]

I just purchased nirvana crystal black earbuds, now right side is not working, I raised a complaint with ticket number 54775816.

At the same day I have another returning product, So I make a wrong return, so that the boat team rejected my warranty, kindly help me please

[complainthub]

Dear @Daksha_R_Nair

Since the right earbud of your Nirvana Crystal Black isn’t working and the return mix-up caused your warranty claim (Ticket No. 54775816) to be rejected, you should immediately contact boAt support at +912269181920 or email them at info@imaginemarketingindia.com explaining the mix-up. Mention both products and attach proof of purchase. If unresolved, escalate the issue to the National Consumer Helpline (NCH).

@complainthub

Steps to File an Online Complaint

• Visit the official website: boAt Support
• Choose the mode of support - chat support
• Provide your order ID, product group, name, model, colour, and pin code2. Ensure these details match the product box or invoice.
• Upload a copy of your invoice and a video or image showing the product issue.
• After submitting the form, you’ll receive a confirmation email with a complaint/reference number for tracking.

If still need help, reply to us.