Verified: 17 August 2026 05:30 am IST
Industry: Information Technology, Consulting & Outsourcing
Jurisdiction: India
Primary Regulator: SEBI (For Investors) & Ministry of Corporate Affairs (MCA)
Important Safety Warning: Beware of the “Recruitment Fraud Scam.” Scammers frequently contact job seekers via WhatsApp or fake email domains (like @infosys-careers.com or generic Gmail accounts) offering guaranteed jobs or interviews. They will ask you to pay a “security deposit,” “laptop fee,” or “training fee.” This is a scam. Infosys never asks for money from candidates at any stage of the recruitment process, nor do they conduct interviews over instant messaging apps.
Level 1: General Queries & Initial Reporting
How to complain: Because Infosys is a B2B enterprise, your contact point depends entirely on your relationship with the company:
For Investors: If you are facing issues with unpaid dividends, share transfers, or demat mapping, email the investor relations desk at investors@infosys.com.
For Recruitment Fraud/Scams: Infosys cannot refund money you paid to an impersonator. You must report the fraud immediately to the National Cyber Crime Reporting Portal.
For Whistleblowers: If you have evidence of corporate misconduct, use the Office of Integrity’s official whistleblower portal or email whistleblower@infosys.com.
For Ex-Employees: Direct full-and-final settlement or relieving letter issues to your former HR partner or via the official employee grievance network at HEAR@infosys.com.
Level 2: Internal Escalation (Company Secretary & Compliance Officer)
Who to contact: If you are a shareholder/investor and Level 1 failed to resolve your financial issue, you must escalate it to the Company Secretary and Compliance Officer (currently Mr. A.G.S. Manikantha). Send a formal written grievance detailing your Demat account, PAN, and Folio number to their registered corporate headquarters.
Timeline: Under Securities and Exchange Board of India (SEBI) regulations, listed companies are expected to resolve formal investor grievances within 21 days of receipt.
Level 3: Regulatory Authority (SEBI SCORES)
Authority: Securities and Exchange Board of India (SEBI).
Portal/Contact: Do not go to the National Consumer Helpline or MCA portal. If the Infosys Compliance Officer fails to resolve your investor dispute, you must file a grievance on the centralized SEBI SCORES portal at scores.sebi.gov.in. SEBI is the strict statutory regulator for grievance redressal regarding listed shares and dividends.
Level 4: Legal Action (Final Step)
Why e-Jagriti won’t work: This is the most critical update. You cannot file a case against Infosys on the e-Jagriti consumer court portal. Because you are not buying retail services from them, you do not meet the legal definition of a “Consumer.”
The Correct Legal Paths:
For Investors: If SEBI fails to resolve the issue, the next legal step is filing an appeal with the Securities Appellate Tribunal (SAT) or initiating proceedings in the National Company Law Tribunal (NCLT).
For Recruitment Fraud Victims: You must file an FIR with your local cyber police station (cybercrime.gov.in) against the individual scammers, not against Infosys.
For Vendors/B2B Clients: Contractual disputes must be resolved through Commercial Courts or binding Arbitration as dictated by your specific Master Services Agreement (MSA).
Registered Headquarters Address: Ensure all formal legal notices are sent via physical post (Registered Post AD) to: The Company Secretary, Infosys Limited, 44, Infosys Avenue, Electronics City, Hosur Road, Bengaluru, Karnataka – 560100.
Community Action: Were you targeted by a fake Infosys job offer, or are you an investor struggling to claim unpaid dividends? Reply below (do not share your PAN, bank details, or demat numbers), and our community will point you to the right resources!