Verified: 9 April 2026 09:30 pm IST
Industry: Online Travel Agency (OTA) / E-Commerce
Jurisdiction: India
Primary Regulator: CCPA / Department of Consumer Affairs
Important Safety Warning: Beware of fake customer service numbers on search engines. Travel scams are rampant, and scammers frequently buy ads with “spoofed” phone numbers pretending to be Ixigo support. Authentic Ixigo staff will never ask you to download remote desktop apps (like AnyDesk), share OTPs, or enter UPI PINs to “process a refund.”
Level 1: Customer Support (The Liability Split)
- How to complain: Your approach depends entirely on the issue. If your flight was canceled or delayed, you must first log the complaint with the airline. If the airline confirms they have refunded the OTA, or if your issue is specifically an Ixigo app glitch, failed booking, or hidden convenience fee, contact Ixigo directly via the ‘Help Center’ in the app or call their 24/7 support line at 011-61224444.
- Availability: App and phone support operate 24/7.
- Timeline: Standard e-commerce guidelines expect a ticket acknowledgment within 48 hours and a resolution attempt within 7 to 10 business days.
- Source Verification: Ixigo - Customer Service Details
Level 2: Formal Corporate Escalation (Grievance Officer)
- Who to contact: If standard support closes your ticket without resolving it, or if they are illegally holding onto an airline refund, you must escalate formally. Under Indian E-Commerce rules, you can directly email their Customer Grievance Officer at escalations@ixigo.com. You can also send a registered legal notice to their corporate headquarters: Le Travenues Technology Limited, Second Floor, Veritas Building, Sector-53, Golf Course Road, Gurugram – 122002, Haryana.
- Timeline: Under the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer must acknowledge the receipt of the complaint within 48 hours and redress it within one month from the date of receipt.
- Source Verification: Ixigo - Privacy Policy & Grievance Officer
Level 3: Regulatory Authority (NCH & CCPA)
- Authority: Do not use the DGCA AirSewa portal for Ixigo disputes (use AirSewa only for the actual airline). For disputes against the Ixigo platform, the correct authority is the Department of Consumer Affairs, via the National Consumer Helpline (NCH). The Central Consumer Protection Authority (CCPA) actively monitors OTAs for unfair trade practices like “dark patterns” and hidden fees.
- Portal/Contact: Register your grievance online at the NCH portal, via the Umang App, or call the toll-free helpline at 1915.
- Timeline: Consumers can file an NCH complaint immediately after the company’s internal 30-day window expires. NCH generally aims to resolve disputes within 45 days.
- Source Verification: National Consumer Helpline (NCH)
Level 4: Legal Action (Consumer Commission)
- Pre-Litigation: Before filing a formal case, have a lawyer draft and send a Legal Notice to Ixigo’s registered Gurugram headquarters demanding your refund within 15 days.
- Court/Arbitration: If unresolved, file a case at the District Consumer Disputes Redressal Commission for claims up to ₹50 Lakhs. You can file this completely online without needing a lawyer using the government’s official e-Jagriti portal.
- Source Verification: e-Jagriti Portal - Consumer Affairs
Community Action: Is Ixigo still holding onto your flight refund while blaming the airline, or are you looking for the correct legal templates to draft a Legal Notice to their Gurugram headquarters? Reply below (do not share your passwords, bank details, or exact PNRs), and our consumer advocacy community will point you to the right resources!