This is the second time that my Jio Fiber internet connection has been disconnected, about a year ago the connection in this area was cut and I got Jio Fiber internet after 20-25 days. Despite calling customer care many times, I did not get the justice I wanted, even though it was not our fault, they did not give me back even a day of lost service. Now again from 27-02-25 the internet connection is not available in this area, if the necessary steps are not taken as soon as possible, I inform you that legal action will be taken.
Gokulprakash
vengolil
adinadu south
kattilkadavu p.o
690542
karunagappally
kollam
kerala
Dear @Gokul_Prakash
Since your service has been down since 27-02-25 and previous outages were not compensated, you should escalate this matter formally.
- You can call Jio Fiber customer support at 1800-896-9999 and request a service update.
- Raise a written complaint via Jio’s official support portal requesting compensation for lost service days. Further, you may contact the Nodal authority by calling at 18008893999.
- If no resolution is provided, escalate the complaint to the National Consumer Helpline (NCH) at 1800-11-4000 or file a grievance online at consumerhelpline.gov.in.
If the issue persists, you may file a case with the Consumer Disputes Redressal Commission for service deficiency.
If still need help, reply to us.