Verified: 13 July 2026 04:30 am IST
Industry: Fintech & Neo-Banking (TPAP / Corporate Business Correspondent)
Jurisdiction: India
Primary Regulator: Reserve Bank of India (RBI) / National Payments Corporation of India (NPCI)
Important Safety Warning: Beware of the “Fake Support & Screen Share Scam.” Scammers frequently buy ads on Google displaying fake Jupiter Money customer service helplines. This is a scam. Jupiter staff will never ask you to pay a “processing fee” to unlock a frozen account, share your UPI PIN, request an OTP, or ask you to download third-party screen-sharing apps (like AnyDesk/RustDesk) to troubleshoot a failed payment.
Level 1: Customer Support (Initial Complaint)
How to complain: Register your complaint (failed UPI transfers, account blocks, card disputes, or loan queries) directly by using the in-app chat support on the Jupiter App or by emailing support@jupiter.money. For specific banking issues, you can call their customer care number at +91-8655055086 (Federal Bank accounts & general Jupiter support) or 080-45219280 (CSB Bank Edge Credit Cards). For loan-specific issues, you can email contactus@jupiter.credit. You must insist on receiving a unique “Ticket Number” - without this number, your complaint does not legally exist in the regulatory system.
Availability: The automated app portals operate 24x7.
Timeline: Jupiter Money aims to acknowledge complaints immediately and resolve Level 1 issues within 5 to 10 working days, though the absolute regulatory maximum before external escalation is 30 days.
Level 2: Internal Escalation (Grievance Officer)
Who to contact: If Level 1 support fails, your repayment is not updated, or your account is unjustly blocked, you must escalate to Amica’s Grievance Officer (currently Mr. Sandeep Raj). You must email your formal grievance, clearly stating your original Level 1 Ticket Number, to grievance-jupiteraccount@jupiter.money or sandeep.raj@jupiter.money. For loan-specific issues, email your grievance to grievance@jupiter.credit.
Timeline: The Grievance Officer must review the escalation and provide a reasoned resolution within 5 working days from the date of escalation.
Level 3: Final Banking Escalation (Nodal Officer & Partner Banks)
Who to contact: If your complaint remains unresolved after escalating to the Grievance Officer, you must contact Jupiter’s Nodal Officer at compliance@jupiter.money.
CRITICAL: Because Jupiter is not a bank, if your complaint involves missing funds, frozen savings accounts, or credit card billing errors, and Jupiter’s Nodal Officer fails to resolve it, you must escalate to the actual license holder. For Jupiter Savings Accounts, escalate to Federal Bank by emailing support@federalbank.co.in. For Edge Credit Cards, escalate to CSB Bank by emailing customercare@csb.bank.in. Written legal notices regarding the app interface must be sent via physical post to Jupiter’s corporate headquarters (Amica Financial Technologies Private Limited, 32, 3rd Floor, Viraj Building, Plot No.124 Above HDFC Bank, S V Road, Khar West, Mumbai City, Maharashtra – 400052).
Timeline: The total time from your initial Level 1 complaint to the final Bank/Nodal Officer resolution must not exceed 30 days.
Level 4: Administrative Mediation (RBI Ombudsman & NPCI)
Authority: If the partner bank’s Nodal Officer rejects your claim, or 30 days have passed since your initial Level 1 complaint without a resolution, you have exhausted internal remedies. Your next step depends on the transaction type. For UPI-specific transaction failures, you should raise a dispute via the NPCI portal. For banking, frozen funds, or lending issues, you must approach the Reserve Bank of India (RBI) Integrated Ombudsman Scheme.
Portal/Contact: Register UPI disputes at https://www.npci.org.in/upi-complaint. File general banking/lending complaints with the RBI online at cms.rbi.org.in or by calling the toll-free number 14448. For critical security issues like cyber fraud or scams, you must immediately report it via the National Cyber Crime Reporting Portal at cybercrime.gov.in or call 1930.
Level 5: Legal Action (Final Step)
Pre-Litigation: If administrative mediation fails, or the entity refuses to comply with a demand for compensation regarding severe financial loss or destroyed CIBIL scores due to their error, you have exhausted all administrative avenues. You must now prepare for formal litigation under the Consumer Protection Act, 2019.
Court/Arbitration: You must file a formal complaint with the appropriate Consumer Disputes Redressal Commission against Amica Financial Technologies Private Limited (and Federal Bank/CSB Bank/Partner NBFC). You can file your case entirely online using the government’s unified e-Jagriti portal (e-jagriti.gov.in). You can also use the National Consumer Helpline (NCH) at 1915 for pre-litigation counseling.
Timeline: You must file the consumer case within two years from the date the cause of action occurred.
Community Action: Is Jupiter Money refusing to correct a false default report on your CIBIL score after 30 days, or are you looking for the correct template to formally escalate a frozen savings account to Federal Bank’s Nodal Officer? Reply below (do not share your passwords, bank details, or your exact phone numbers), and our community will point you to the right resources!