Verified: 21 September 2026 05:30 am IST
Industry: Engineering, EPC Construction, Infrastructure, & Real Estate
Jurisdiction: India
Primary Regulators: Real Estate Regulatory Authority (RERA), Ministry of Corporate Affairs (MCA), & SEBI (for investors)
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers or fake L&T Realty property booking portals. Larsen & Toubro (L&T) staff will never ask for your bank details, UPI PIN, or password for an “allotment refund,” “vendor registration fee,” or “dividend transfer.”
Level 1: Customer Support (Initial Complaint)
How to complain: Do not search for random phone numbers online. For general corporate inquiries, call the central L&T Toll-Free Helpline at 1800-209-4545 (8:00 AM to 8:00 PM IST) or email infodesk@larsentoubro.com. If your grievance is related to L&T Realty (property purchases, flat handovers, or maintenance), use their dedicated Customer Grievance Redressal Team (CGRT) emails: cgrt.sales@larsentoubro.com for sales disputes, cgrt.crm@larsentoubro.com for CRM/possession delays, and cgrt.fm@larsentoubro.com for facility management issues. For B2B engineering or vendor disputes, contact the specific project manager or the centralized corporate switchboard at +91-22-67525656. Ensure you receive a formal acknowledgment or ticket number for your correspondence.
Availability: Corporate offices generally operate Monday to Friday, 9:00 AM to 6:00 PM IST.
Timeline: Standard internal policies typically aim for a response or initial resolution within 7 to 15 business days depending on the complexity of the engineering or real estate dispute.
Level 2: Formal Corporate Escalation (Notice of Dispute)
Who to contact: If the initial support desk (Level 1) or your L&T Realty relationship manager fails to resolve your issue within the stipulated time, you must escalate the matter formally. For corporate compliance, shareholder disputes, or delayed dividends, email the Company Secretary and Investor Grievance Redressal Cell (IGRC) directly at igrc@larsentoubro.com or call 1800-309-4001. You can also send a formal written complaint via registered post to their legal Registered Corporate Headquarters: Larsen & Toubro Limited, L&T House, N.M. Marg, Ballard Estate, P.O. Box 278, Mumbai - 400001, Maharashtra, India.
Timeline: You should legally provide the corporate office a 30-day window to investigate and respond to a formal written grievance before escalating to external authorities or regulators.
Level 3: Regulatory Authority (Government Ombudsman)
Authority: Real Estate Regulatory Authority (RERA), Securities and Exchange Board of India (SEBI), or Ministry of Corporate Affairs (MCA).
Portal/Contact: If L&T fails to provide a satisfactory resolution within 30 days, your escalation path depends strictly on the nature of your dispute:
- For Real Estate & Property Disputes (L&T Realty): File a formal complaint against the builder for possession delays, structural defects, or RERA act violations via your state’s respective RERA portal (e.g., MahaRERA at
maharera.maharashtra.gov.in). - For Shareholder & Investor Disputes: File a grievance online via the SEBI SCORES portal at
scores.sebi.gov.in. - For Corporate Compliance Issues: File a complaint with the Ministry of Corporate Affairs via the MCA21 portal at
mca.gov.in.
Level 4: Legal Action (Final Step)
Pre-Litigation: Ensure you have documented all previous correspondence, property allotment letters, B2B contracts, or investor folios. Send a formal Legal Notice via an advocate to L&T’s Ballard Estate registered office in Mumbai, providing a standard 30-day window for settlement.
Court/Arbitration: If the legal notice is ignored and the resolution is still unsatisfactory, the final step is approaching the judicial system. For real estate or individual consumer disputes, you can file a formal complaint through the unified e-Jagriti portal (e-jagriti.gov.in) to approach the District Consumer Disputes Redressal Commission. Commercial and EPC engineering contract disputes must be resolved through formal B2B arbitration tribunals or the High Court.
Community Action: Is L&T Realty delaying the possession of your flat, or is the corporate office ignoring a vendor payment or shareholder grievance? Reply below (do not share your DEMAT account details, property unit numbers, or passwords), and our community will point you to the right resources!