Verified: 7 September 2026 05:30 am IST
Industry: Automotive Manufacturing
Jurisdiction: India
Primary Regulators: Ministry of Road Transport and Highways (MoRTH) & Central Consumer Protection Authority (CCPA)
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers or fake dealership websites. Mahindra & Mahindra staff will never ask for your bank details, UPI PIN, or password for a “booking cancellation refund” or “extended warranty activation fee.”
Level 1: Customer Support (Initial Complaint)
How to complain: Do not search for random phone numbers online. For immediate vehicle issues, dealership disputes, or warranty claims, call the official Mahindra Auto Toll-Free Helpline (WithYouHamesha) at 1800-209-6006. For written disputes, email the central customer care desk directly at customercare@mahindra.com. For online complaints, use the official web portal at auto.mahindra.com/contact-us. If you have a physical defect or recurring mechanical issue, ensure your dealership service center logs it officially in the job card system. You must ensure you receive a unique complaint reference/ticket number from the central system, not just a verbal promise from a local dealer.
Availability: The centralized 1800 helpline operates 24/7 for roadside assistance, and standard business hours (Monday to Saturday, 9:00 AM to 7:00 PM IST) for general complaints.
Timeline: Standard resolution time for dealership service complaints or warranty approvals is typically 7 to 15 business days depending on part availability and technical diagnostics.
Level 2: Formal Corporate Escalation (Notice of Dispute)
Who to contact: If the central helpline (Level 1) or your local dealership’s General Manager fails to resolve your issue within the stipulated time, you must escalate the matter formally. You can send a formal written complaint via registered post to the Grievance/Customer Care Manager at Mahindra’s legal Registered Office: Mahindra & Mahindra Limited, Gateway Building, Apollo Bunder, Mumbai - 400001, Maharashtra, India. (Note: Their Corporate Office is at Mahindra Towers, Worli, but legal disputes must go to the Registered Office).
Timeline: You should legally provide the corporate office a 30-day window to investigate and respond to a formal written grievance before escalating to external authorities.
Level 3: Regulatory Authority (Government Ombudsman)
Authority: Ministry of Road Transport and Highways (MoRTH) or the National Consumer Helpline (NCH).
Portal/Contact: If Mahindra & Mahindra fails to provide a satisfactory resolution within 30 days, your escalation path depends on the specific grievance:
- For Manufacturing Defects & Safety Risks: If your vehicle is less than 7 years old and suffers from a systemic component or software failure that poses a risk to road safety or the environment (e.g., brake failure, suspension collapse, airbag deployment failure), you must file a defect report directly with the government via the MoRTH Vahan Vehicle Recall Portal at
vahan.parivahan.gov.in/vehiclerecall. If enough complaints are verified, the government will force a mandatory safety recall. - For Dealership Fraud, Billing, or Service Disputes: File a grievance with the National Consumer Helpline (NCH) by calling 1915 or using the portal at
consumerhelpline.gov.in.
Level 4: Legal Action (Final Step)
Pre-Litigation: Ensure you have documented all previous correspondence, signed job cards from the service center, diagnostic reports, and customer care ticket numbers. Send a formal Legal Notice via an advocate to the Apollo Bunder registered office in Mumbai, providing a standard 30-day window for settlement.
Court/Arbitration: If the legal notice is ignored and the resolution is still unsatisfactory, the final step is approaching the judicial system. You can file a formal complaint through the unified e-Jagriti portal (e-jagriti.gov.in) to approach the District Consumer Disputes Redressal Commission based on your jurisdiction.
Community Action: Is a Mahindra dealership refusing to honor a warranty claim or ignoring a recurring mechanical defect? Reply below (do not share your chassis number, registration details, or passwords), and our community will point you to the right resources!