make my trip fraud : not responding to emails for refund , issue wrong cabs , drivers dont communicate and then dont refund as well
Dear @Geetika_Suri,
It is completely unacceptable for MakeMyTrip to take your money, assign the wrong cab, provide drivers who refuse to communicate, and then entirely ghost your refund requests. This is a clear-cut case of deficiency in service and unfair trade practices.
Welcome to the citizen.complainthub.org community. We specialize in building structured complaint escalation matrices to hold Indian and international corporations accountable when their frontline support completely fails consumers. Standard customer care will just keep sending you automated, scripted replies. To get your refund, you must bypass them entirely.
Here is the exact step-by-step matrix you should execute to force a resolution:
1. Escalate to the Nodal & Grievance Officers
You need to bypass the standard support bots and Level 1 agents. Send a formal, stern email directly to MakeMyTrip’s regulatory tier at grievanceofficer@makemytrip.com. Attach your booking voucher, proof of the wrong cab (like a photo of the license plate if you took one), call logs showing the driver ignoring you, and screenshots of your previously ignored emails. State clearly that you are initiating government and banking interventions due to their lack of response.
2. Lodge a Grievance on the NCH Portal
MakeMyTrip is legally mandated to respond to the Ministry of Consumer Affairs. Register your complaint immediately on the government’s unified National Consumer Helpline/NCH app. Categorize it under “Deficiency in Service” and “Non-Refund.” Once a government docket number is generated, MMT’s executive resolution team will be forced to pull your case and contact you.
3. Initiate a Credit Card Chargeback
If you paid for this booking using a credit card, do not wait for MMT’s internal timelines. Call your bank immediately and file a “Chargeback” dispute under the category “Services Not Provided.” Your bank will temporarily refund your money and place the burden of proof on MakeMyTrip to prove they provided the correct, agreed-upon service (which they cannot).
4. Public Escalation on X (Twitter)
Travel aggregators heavily protect their public brand image. Post a concise summary of your ordeal on X, explicitly tagging @makemytrip and @makemytripcare. Use strong terms like “consumer fraud” and “stranding passengers.” This often alerts their social media escalation team, who have the authority to process immediate manual refunds to avoid bad PR.
To help us guide you on the exact legal wording to use for your bank chargeback and Grievance Officer email, could you clarify one detail: did the driver cancel the trip on the app, or did the MakeMyTrip system fraudulently mark the trip as “completed” even though the wrong cab showed up?