Meter installation process is so late

Energy & Utility
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1

It has 2 month since i have applied for PNG and still no one come to intsall meter against of BP : 4002357155
Address: Swati rajput pitambara apartment nai basti devli road khanpur south delhi 110080
Mobile no. 87xxxxxx63

2

Hi Brajesh, welcome to Complaint Hub!

Waiting two months for a PNG meter installation when your BP (Business Partner) number has already been generated is incredibly frustrating. The hard part getting the application approved is done, so the delay is likely just a backlog with the local installation contractor in the Devli Road/Khanpur area.

Since your address is in South Delhi, your provider is Indraprastha Gas Limited (IGL). Here is exactly how you can escalate this issue to get that meter installed, along with the official sources.

Community Safety Warning: First, please be very careful about posting your full address, mobile number, and exact BP number on public forums or social media. Scammers actively look for this information, pretend to be IGL officials, and ask for “installation fees” via UPI. IGL will never ask you to pay cash or UPI directly to an installer.

1. Escalate Directly Through IGL’s Official Channels

Since standard waiting isn’t working, you need to raise a formal service request attached to your BP number. Phone calls to customer care often go nowhere, so use their written channels.

  • IGL Connect App / Website: Log in using your BP number. There is a specific section for “Service Requests” or “Complaints.” Lodge a ticket stating the meter is pending for over 60 days.
  • Official IGL Source: https://www.iglonline.net/
  • Customer Care Email: Send an email to customercare.png@igl.co.in with your BP Number in the subject line. (e.g., Subject: URGENT: Meter Installation Pending for 2 Months - BP 4002357155).

2. Contact the IGL Grievance Redressal Officer

If the standard customer care team does not schedule an installation within 48 to 72 hours of your email, escalate it to the Nodal/Grievance Officer. This forces a higher-level manager to look at why the local Khanpur contractor is stalling.

  • Action: You can find the updated grievance contacts on the IGL website under their “Customer Zone” or “Contact Us” section. Look for the “Grievance Redressal Mechanism.”

3. File a Complaint on the Government Portal (CPGRAMS)

If IGL completely ignores you, you can take this to the central government. IGL operates under the regulations of the Petroleum and Natural Gas Regulatory Board (PNGRB) and the Ministry of Petroleum.

  • Action: Go to the national grievance portal and file a complaint under the Ministry of Petroleum and Natural Gas. Mention your BP number, the date you applied, and the lack of response from IGL. This usually forces a very fast resolution because IGL has to answer directly to the Ministry.
  • Official CPGRAMS Source: https://pgportal.gov.in/

Next Steps: Send that email to IGL customer care right away with your BP number and full address. Let us know here at the Complaint hub if they don’t respond within a few days, and we can help you draft the formal CPGRAMS grievance!