Posted: February 28, 2026 01:01 am ET
Industry: Mobile Virtual Network Operator (MVNO)
Jurisdiction: United States
Primary Regulator: Federal Communications Commission (FCC)
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers. Mint Mobile staff will never ask for your account password or PIN.
Level 1: Customer Support (Initial Complaint)
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How to complain: Contact Mint Mobile customer support via the secure live chat on their website, the Mint Mobile App, or by calling their official support line at 1-800-683-7392 (or dial 611 from a Mint Mobile phone).
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Source Verification: Mint Mobile Help Center & Contact
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Availability: Live phone agents and human chat support are available 7 days a week, 5:00 AM – 7:00 PM Pacific Time (8:00 AM – 10:00 PM Eastern Time). The automated chat bot is available 24/7.
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Source Verification: Mint Mobile Support Hours
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Timeline: Mint Mobile aims to resolve customer issues during the initial contact. If escalated internally to a specialized team, expect an estimated timeframe for follow-up, typically within 2 to 5 business days.
Level 2: Formal Corporate Escalation (Notice of Dispute)
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Who to contact: (Correction applied: The Houston address you found is incorrect). If standard support is unsuccessful, Mint Mobile’s Plan Terms & Conditions dictate that you must submit a formal written Notice of Dispute. You must mail this letter (including the account holder name, account number, the mobile number at issue, a written description of the problem, and supporting documents) to their legal dispute center: Mint Mobile, LLC. Attn: Customer Service. 17870 Newhope Street #104-155, Fountain Valley, CA 92708.
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Source Verification: Mint Mobile Plan Terms & Conditions (Dispute Resolution)
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Timeline: Once received, the Mint Mobile Legal Department has a mandatory 60-day resolution period to investigate and attempt to resolve the dispute with you informally before you can proceed to arbitration.
Level 3: Regulatory Authority (Government Ombudsman)
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Authority: Federal Communications Commission (FCC). The FCC handles complaints related to telecommunications services and mobile virtual network operators (MVNOs).
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Portal/Contact: File a complaint online via the FCC Consumer Complaint Center at consumercomplaints.fcc.gov. The FCC’s consumer helpline is 1-888-CALL-FCC (1-888-225-5322).
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Source Verification: FCC Guide: Filing an Informal Complaint
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Timeline: You can file a complaint with the FCC at any time after attempting to resolve the issue with Mint Mobile. The FCC will process and serve your complaint to the company. Telecom companies are legally required to provide a written response to both you and the FCC within 30 days.
Level 4: Legal Action (Final Step)
- Pre-Litigation: Before pursuing legal action, review the Mint Mobile Plan Terms & Conditions. Mint Mobile enforces a mandatory Binding Individual Arbitration clause and a strict Class and Mass Action Waiver, meaning you cannot join a class-action lawsuit against them. You may also contact your State Attorney General’s Office for consumer protection assistance.
- Court/Arbitration: If the 60-day informal resolution period (Level 2) fails, you may file a lawsuit in Small Claims Court for claims below your state’s limit. If the dispute exceeds small claims limits, you are required to initiate Binding Arbitration through the American Arbitration Association (AAA) as mandated by your subscriber agreement.
- Source Verification: Mint Mobile Plan Terms & Conditions (Arbitration Clause)
Community Action: Is Mint Mobile still ignoring your complaint? Reply below (do not share your passwords, full account numbers, or PINs), and our community will point you to the right AAA arbitration templates!