Misrepresentation of product in site Temu

[hayley]

I purchased green chair covers from Temu which do not resemble the photo on the site at all. The colour is completely off, the material in very thin and loose to the point that after a few stretches the fabric appears worn out.

[complainthub]

Dear @hayley

To report the issue with the green chair covers received from Temu, go to the “Your Orders” section in the Temu app or website, select the order, and choose “Return/Refund” to initiate a return due to product not matching description. You can also contact Temu’s support via their help center: https://www.temu.com/support.

@complainthub

Steps to file an online complaint:

• Visit Temu’s official website (temu.com).
• Navigate to “Support” to get help from the support center.
• Click “Chat with Temu” to start a conversation.
• Provide required details including order ID, type of issue, and expected resolution.
• Submit your complaint.

Finally, note down the reference/ticket ID to track status. You can also use the Temu mobile app to access online services or chat with a customer service representative.

Approach Consumer Protection Authority:

If your previous consumer complaints are not resolved or your consumer rights are violated, file a consumer complaint to the Bureau of Consumer Protection (BCP) at the FTC [2] or the California Department of Consumer Affairs with supporting evidence, product, and service, including evidence and previous resolution attempts.

If the issue remains unresolved, you may file a complaint on the Federal Trade Commission (FTC) portal. Read more: How to file a consumer complaint in USA?

If still need help, reply to us.