Verified: 11 April 2026 04:30 am IST
Industry: Digital Payments, UPI & Financial Services
Jurisdiction: India
Primary Regulator: Reserve Bank of India (RBI)
Important Safety Warning: Beware of fake customer service numbers on search engines. Financial scams are rampant. Scammers frequently buy ads with “spoofed” phone numbers pretending to be Mobikwik support. Authentic staff will never ask you to download remote desktop apps (like AnyDesk), share OTPs, or enter your UPI PIN to “reverse a failed transaction.”
Level 1: Customer Support (Initial Complaint)
- How to complain: Do not rely purely on web forms. For immediate issues like a failed money transfer or fraud, log the complaint through the ‘Help’ section in the Mobikwik app. You can also call their 24/7 national customer care hotline at 080-69808320. For unauthorized transactions/fraud, immediately email fraudalerts@mobikwik.com.
- Availability: App support, fraud reporting, and the helpline operate 24/7 as per RBI mandate.
- Timeline: Under the RBI’s Turn Around Time (TAT) framework, automated reversals for failed transactions must happen within T+1 to T+5 days (depending on the payment type). Mobikwik aims to resolve general inquiries within 7 business days.
- Source Verification: MobiKwik Contact Us
Level 2: Formal Corporate Escalation (Principal Nodal Officer)
- Who to contact: If Level 1 support closes your ticket without refunding your failed transaction, you must escalate formally. Email the Grievance Officer at grievance@mobikwik.com. If still unresolved, escalate directly to the Principal Nodal Officer at nodal@mobikwik.com. If you are serving a physical Legal Notice, send it via registered Speed Post to: One MobiKwik Systems Limited, Unit No. 102, 1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram, Haryana-122003, India.
- Timeline: Under RBI guidelines, the Nodal Officer must provide a final, substantive resolution within 30 days from the date of the original complaint.
- Source Verification: MobiKwik Grievance Policy
Level 3: Regulatory Authority (RBI Ombudsman)
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Authority: If Mobikwik ignores your formal escalation or rejects your claim after 30 days, the National Consumer Helpline (NCH) is too slow. You must escalate directly to the financial regulator via the Reserve Bank - Integrated Ombudsman Scheme (RB-IOS).
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Portal/Contact: Register your grievance online at the RBI’s Complaint Management System (CMS) portal, or call their toll-free central helpline at 14448.
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Timeline: You can file an RBI Ombudsman complaint immediately after the company’s internal 30-day window expires, or if they formally reject your claim before that.
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Source Verification: RBI Complaint Management System (CMS)
Level 4: Legal Action (Consumer Commission)
- Pre-Litigation: Before filing a formal case in consumer court, have a lawyer draft a final Legal Notice addressed to the Gurugram headquarters demanding your funds and compensation for mental agony within 15 days.
- Court/Arbitration: If the RBI Ombudsman rejects your claim or cannot award sufficient compensation, you can file a case at the District Consumer Disputes Redressal Commission. You can file this completely online without needing a lawyer using the government’s official e-Jagriti portal.
- Source Verification: e-Jagriti Portal - Consumer Affairs
Community Action: Is Mobikwik refusing to reverse a failed UPI transaction despite your bank confirming the debit, or are you looking for the correct templates to serve a Legal Notice to their Gurugram headquarters? Reply below (do not share your passwords, bank details, or your exact transaction IDs), and our consumer advocacy community will point you to the right resources!